As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
DurationAs a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
The first step towards your next career move is to enroll in an online customer service training course. It’s the flexible study option that you can juggle alongside existing family and work commitments.
Our vision is to deliver world-class, affordable online courses that can positively impact the lives of Australians.
At Eo Academy, we care deeply about education. We believe it’s the one true element that can instil change in an individual, a community, a country, and the entire world. If you’re just as passionate and excited about education and how it can impact you, we’re going to get along just fine.
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
This course gets your speaking skills up to a level of competence you and your company will be very happy with. Together you and your personal voice coach will thoroughly analyse and explore your vocal strengths and weaknesses.
Adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to developing their skills and knowledge in emotional intelligence
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
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