Advanced Customer Service Skills Training

An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.

Customer Service and Customer satisfaction is considered to be the basic ingredient these days. The customer considers this skill to be part of their lifestyle and hence it is crucial for us to go beyond the ordinary and create a memory for the customer when we serve them.

When you already have an expectation and are well versed with the basic customer service skills, the customer looks for what is more that this service can give me. How can I feel this is value for my money?

In this advanced customer service skills training, we will look at the different aspects of humaneness which are many times very important and yet not considered when getting trained for customer service.

The advanced customer service skills are beyond the obvious, where greeting, smile, listening is all considered as a core and is assumed we are following those rituals. Here, we look at how to create customer loyalty and also refer you by vouching for your service.

Here the term people’s person is expected to be at the minimum and higher customer service traits are developed. We work with the participants to work on their skills of respecting the customer and demonstrate genuine interest, understanding and empathy.

This Zoe training course will empower you with the prospect to develop and enhance the customer service skills of going the extra mile which is critical for the customer.

Course Objectives:

Upon completing this Advanced Customer Service Skills Training Program successfully, participants will be able to:

• Adapt an attitude of patience and resilience when interacting with the customer
• Generate respect and genuine interest for the customer
• Develop the right attitude to increase loyalty with the customer
• Create a win-win approach with the customer
• Communicate in a persuasive manner
• Proactively deal with customer matters
• Learn the ability to handle difficult customers
• Respond to customer complaints effectively
• Have attentiveness to minor details and exceed expectations
• Communicate positively and leave them with a smile
• Create faith and trust in the customer
• Understand the body language of the customer
• Make it easy to cross-sell and up-sell