Advanced Facility Management

The Advanced Facility Management Training by American Certification Institute, ACI is designed to equip candidates to incorporate the proper utilization of technical innovation in facility management in engineering, manufacturing and maintenance fields. 

The course helps participants to:

• Understand the facility management requirements of the organization

• Implement the infrastructure needs to support productivity

• Manage risks involving equipment, employees, suppliers, and the company’s reputation

• Understand the organizational goals and objectives

• Learn about internal customer service and expectations

• Measure the combined strategy effectiveness

Target Audience

Advanced Facility Management Training is designed for facility managers and other facility management professionals desiring to advance in their careers by acquiring a detailed understanding of an organization’s facility requirements and knowledge to facilitate the same.

Target Competencies

• People, resource and premise management

• Managing internal customer services and expectations

• Sustainable strategies for cost controlling

• Identifying and using risk management

• End user requirements

• Handling of poor performance

• Increasing operational efficiency

• Utilizing technical innovations

• Integrating important statistical methodology
  into maintenance planning

• Ensuring health, safety, and security

• Ensuring compliance

Course Outline

Module 1

Role of the facilities management team within the organization

• Overview of FM

• Understanding the importance of FM

• Expectations of FM

• Facilities Needs Assessment

• Defining Hard and Soft services

• Core Competencies of an FM professional

Module 2

Key elements of facilities management

• Understanding the organizational goals and objectives

• Understanding Support Services

• Managing People and Resources

• Managing Premises

• Managing Contractors daily

• Managing the Working Environment

Module 3

Management and Control

• Managing Internal Customer Service and Expectations

• Managing Risk

• Controlling Costs

• Service Level Agreements

• Contractors’ Performance

• Space Management

Module 4

Role & Contribution of the Maintenance Function within the Organization

• Overview of the maintenance function

• Key principles within maintenance management

• The impact of “uptime” on the organization

• The impacts of “downtime” on the organization

Module 5

Facility Planning

• Key issues

• Utilizing space

• Stakeholder management

• Risks

Module 6

Key Maintenance Strategies

• Developing a preventative maintenance strategy

• Developing a corrective maintenance strategy

• Developing emergency maintenance strategy

• Monitoring & measuring the combined strategy effectiveness

Module 7

Service Delivery & Performance Management

• Continuity of service

• End user requirements

• Managing service providers

• Managing performance

• SLA s / KPI s

• Dealing with poor performance

Module 8

Managing the Workplace

• People management

• Productivity

• Health, safety and security

• 5S

Module 9

Outsourcing Facility Management

• The outsourcing decision

• FM and procurement

• The outsourcing process

• Developing the contract

• Specifying the service