Advanced Office Management And Administration Skills

This training programme is designed to increase the skills of senior support personnel across a range of disciplines. The training programme identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team.

These elements include interpersonal, communication, organizational, and time management competencies. Delegates will acquire the skills and techniques required in a blended and integrated way that will meet the challenges of the workplace. Throughout the training programme, you will practice communication, organizational, and planning skills.

Objectives:

• Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
• Practice the business writing techniques and skills demonstrated by the facilitators
• Discuss practical ways of enhancing time management, report writing and compiling proposals
• Priorities and cope up with multiple tasks
• Learn how to think as a manager – planning, making decisions and solving problems
• Improve their communication skills to enhance their relationships
• Manage your thoughts and feelings and improve self-confidence
• Learn how to be assertive and therefore more effective in the workplace
• Understand and develop intrapersonal and interpersonal skills

In This Course, You Will Learn How To:

• Priorities your daily responsibilities to achieve maximum output
• Streamline your work practices and office environment
• Communicate effectively and assertively at all levels
• Understand yourself and others thereby improving interactions and relationships
• Use techniques to help you think creatively, solve problems, plan, and make decisions