Advanced Supervisory Skills

The focus of this training is on the day-to-day concerns of supervision. The main objective is to gain better understandings of the overall leadership role including:

• Planning activities, hours, scheduling
• Providing leadership and direction
• Managing or supervising others to make sure work gets done
• Taking responsibility for the performance of people working for you
• Staff motivation, support and performance

It answers the question: What is my job? What really counts? How well am I doing? It is also designed to get supervisory staff to address real issues via the supervisory skills sets to be acquired.

• The program is designed to answer three areas. i.e.
• What – the knowledge – issues of the advanced supervisor
• Why – the understanding – analyzing the issues
• How – the skills sets required to solve the issues

At the end of the program participants will:

• Enhance their sensitivity towards peers, subordinates & superiors
• Acquire right mental attitude
• Enhance interpersonal communication skills
• Understand finance
• Strategic planning
• Capacity building
• Acquire self management skills
• Work planning the workday efficiently
• Conflict resolution
• Build effective, highly productive, motivated work teams
• To be an effective coach & mentor to your people
• To accept, respond & manage change effectively
• Solve problems effectively
• Apply their learned skills in their work place

Who must attend

• This being an awareness training it is designed for the whole organization, covering all areas and all those who have subordinates are also encouraged to participate so that they can facilitate in the implementation program

Right mental attitudes & behavior

• You are what you believe you are
• Positive role model & identification
• Assessing your positive work/mental attitude & job satisfaction
• Techniques for attitudinal change & improvement
• Personal motivation to perform at peak levels
• How to bounce back when encounter set-backs & disappointments

Self-analysis of yourself as a supervisor

• Assess your competencies, attitudes & behaviors
• Know & improve on your strengths
• Know & eliminate your weaknesses
• Application of flexibility styles

To be an effective supervisor, master the following areas:

Finance

• Understand profit & loss, linked to the business to meet customer requirements. Understand the financial plan & targets. Understand key elements in occupational areas of management that lead to a profitable business

Line management

• Build & manage their team to maximize effective working output. Should be confident in understanding clear aspects of staff motivation, support & performance

Capacity Building

• Understand about your part in the organization’s capacity planning & how they are influencing the growth or diversification of the business.

Strategic Planning

• Understand what input you have in setting & promoting organization’s values & operating objectives. Ensure input to the long term future of the company & ensure what the outputs are. Understand strategy & satisfaction

Delivery Impact

• Understand how to make independent decisions that can have had a positive impact on the business/sales. Understand the difference between outputs & outcomes

Fault Diagnostics

• Understand how to solve a problem within set timescales, budget, business/sales uncertainly & within a competitive environment

Supervisory issues development

Ability to work with a wide variety of people successfully is the #1 reason why some people succeed while others fail

• Effective interpersonal communication skills
• Barriers to communication effectiveness
• Assertive verbal & nonverbal communication
• Asking good questions
• Effective listening & feedback skills
• Meetings & group dynamics
• Communicate clearly & precisely to prevent misunderstanding

Handling staff development

• Importance of continuing professional development for all staff
• Know the objectives & conducting effective performance reviews
• Increasing performance & productivity – supervision by example

Classification & prioritization of issues; issues resolution for effective coaching of your people

• How to coach others
• Involvement & building trust
• Clarify & verify expectations of your people
• Establishing performance competency standards
• Method of delegation
• Handling former peers

Potential opportunity analysis

• Identify potential opportunities for workplace improvement
• Potential Problem Analysis
• Identify potential problems/obstacles for workplace improvement
• Problem Solving In The Workplace
• Use problem-solving as a learning tool
• Key problem solving techniques
• Process of problem solving

Personal management for consistent excellent performance

• Resolving 4 Types Of Workers Problems/Problematic Employees
• Performance/job related problems
• Behavior/personal problems
• Acceptance problems
• Situational problems
• Other Serious Sensitive Problems
• Conflict Resolution
• Which is the best style? Accommodating, Avoiding, Compromising, Collaborating, Competing
• Conflict & opposing points are part of the workplace – can’t change that but you can change the way you react & manage conflicts
• Gain better understanding – identification of healthy responses
• Managing your own emotions
• Conflict management strategies
• Building positive relationships

Building a highly – productive work team

• Priority #1 is team reconstruction. Can’t succeed as a 1-person show
• 4 stages of team building
• Characteristics of a highly productive work team
• Overcoming fear & motivation amongst team members

Planning your work day efficiently

• Principles of effective time management – know your time wasters
• Organizing paperwork, desk, work place & computer for maximum efficiency
• Plan every working day successfully
• How to plan your work
• What needs to be planned

Managing changes effectively

• Understand, appreciate & embrace change
• Barriers to successful change
• Ways to successful change management

Managing work-related stress

• Analyze your level of work-related stress
• Proven methods to manage work-stress

Course methodology

Accelerated Learning Technique based on the 4Ps: Preparation, Presentation, Practice, Performance

To make the training effective & thought provoking yet lively & entertaining, the trainer utilizes a combination of various training methodologies including a combination of expert input plus practical sessions including:

• Instructions, Group Discussions, Presentations, Video Films & Clips
• Brainstorming Sessions, Practical Hands On Sessions
• Demonstrations, Role Play, Games & Activities
• Creative Music, Visualization, Clearing Techniques
• NLP Tools, Notes & Hand Outs, Group & Individual Exercises