Airline Customer Service

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

What you will learn:

Upon completing this course you will have the skills to:

• Learn techniques of effective communication and customer contact.

• Understand the various social styles and cultural differences of airline customers.

• Gain knowledge about new trends in customer service

This course is recommended for:

• Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff.

• Public relations and sales support personnel.

• Flight attendants

• Cargo reservations and receiving staff.

Key Topics:

• Improved Standard of Customer Service

• Verbal & Non-verbal Communication Skills

• Customer Contact Techniques

• Cross-cultural Awareness

• Managing stress