Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
DurationDrive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
What you will learn:
Upon completing this course you will have the skills to:
Learn techniques of effective communication and customer contact.
Understand the various social styles and cultural differences of airline customers.
Gain knowledge about new trends in customer service
This course is recommended for:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff.
Public relations and sales support personnel.
Flight attendants
Cargo reservations and receiving staff.
Key Topics:
Improved Standard of Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Managing stress
We Provide quality training and equip the future airline industry leaders specifically on Supply chain, imports & exports, cargo handling, etc.
We Contribute to the shaping of long term aviation vision and taking Southern African aviation & shipping to the next level.
We turn the un-employable & un-employed youth to the future industry leaders. With international qualification you can outshine in the job market and be valuable to your employer.
The Travel and Tourism course offers you a broad knowledge of the travel industry, from airlines, hotels, tour operators and the regulatory bodies that govern this industry. Being able to assist customers with interesting destinations and places to explore is a passion.
What is the difference between a Tourist Guide and a Tour Operator? A Tour Operator is a person / company that make all the arrangements regarding transport, accommodation, tour packages, etc. Basically the Tour Operator is the person that sits in the office and makes all the preparations.
Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
This certificate will provide access to the following employment opportunities: Conference and Events Planner, Tourism Development Officer, Transportation Manager, Travel Counsellor, Game Ranger, Adventure Guide, Safari Operator.
Cabin Crew Training is offered by Calcosa Aviation Training . Calcosa has tripled the size of its training and charter operation at Johannesburg’s Rand Airport as a result of its commitment to providing the highest level of expertise and convenience in pilot and cabin crew training.
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