Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
DurationDrive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
What you will learn:
Upon completing this course you will have the skills to:
Learn techniques of effective communication and customer contact.
Understand the various social styles and cultural differences of airline customers.
Gain knowledge about new trends in customer service
This course is recommended for:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff.
Public relations and sales support personnel.
Flight attendants
Cargo reservations and receiving staff.
Key Topics:
Improved Standard of Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Managing stress
We Provide quality training and equip the future airline industry leaders specifically on Supply chain, imports & exports, cargo handling, etc.
We Contribute to the shaping of long term aviation vision and taking Southern African aviation & shipping to the next level.
We turn the un-employable & un-employed youth to the future industry leaders. With international qualification you can outshine in the job market and be valuable to your employer.
The Travel and Tourism course offers you a broad knowledge of the travel industry, from airlines, hotels, tour operators and the regulatory bodies that govern this industry. Being able to assist customers with interesting destinations and places to explore is a passion.
This is an introduction to the basic principles of tourism and critical skills needed to effectively create a travel itinerary. While travelers themselves will have an idea what they want, it is still down to the organiser to identify the best flights, hotel rooms and ground transport arrangements.
Our programs are facilitated mainly on campus in Benoni in Johannesburg but do offer selected distance learning programs.
Tourism course certification is offered by Tshwane South College. As a public institution, TSC and her counterparts’ fundamental mandate is to indiscriminately equip South Africa’s young people with vocational and occupationally directed skills at intermediate level.
Control and supervise an airline station in a self-handled or outsourced environment.
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