Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
DurationDrive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
What you will learn:
Upon completing this course you will have the skills to:
Learn techniques of effective communication and customer contact.
Understand the various social styles and cultural differences of airline customers.
Gain knowledge about new trends in customer service
This course is recommended for:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff.
Public relations and sales support personnel.
Flight attendants
Cargo reservations and receiving staff.
Key Topics:
Improved Standard of Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Managing stress
We Provide quality training and equip the future airline industry leaders specifically on Supply chain, imports & exports, cargo handling, etc.
We Contribute to the shaping of long term aviation vision and taking Southern African aviation & shipping to the next level.
We turn the un-employable & un-employed youth to the future industry leaders. With international qualification you can outshine in the job market and be valuable to your employer.
The Travel and Tourism course offers you a broad knowledge of the travel industry, from airlines, hotels, tour operators and the regulatory bodies that govern this industry. Being able to assist customers with interesting destinations and places to explore is a passion.
Tourism Management Course is Offered by Academy of York.
What is the difference between a Tourist Guide and a Tour Operator? A Tour Operator is a person / company that make all the arrangements regarding transport, accommodation, tour packages, etc. Basically the Tour Operator is the person that sits in the office and makes all the preparations.
The Higher Certificate in Tourism will provide candidates with the basic knowledge and skills pertaining to tourism, and will provide a solid vocational foundation for those wishing to work in the tourism industry.
This certificate will provide access to the following employment opportunities: Conference and Events Planner, Tourism Development Officer, Transportation Manager, Travel Counsellor, Game Ranger, Adventure Guide, Safari Operator.
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