Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
DurationDrive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
What you will learn:
Upon completing this course you will have the skills to:
Learn techniques of effective communication and customer contact.
Understand the various social styles and cultural differences of airline customers.
Gain knowledge about new trends in customer service
This course is recommended for:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff.
Public relations and sales support personnel.
Flight attendants
Cargo reservations and receiving staff.
Key Topics:
Improved Standard of Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Managing stress
We Provide quality training and equip the future airline industry leaders specifically on Supply chain, imports & exports, cargo handling, etc.
We Contribute to the shaping of long term aviation vision and taking Southern African aviation & shipping to the next level.
We turn the un-employable & un-employed youth to the future industry leaders. With international qualification you can outshine in the job market and be valuable to your employer.
The Travel and Tourism course offers you a broad knowledge of the travel industry, from airlines, hotels, tour operators and the regulatory bodies that govern this industry. Being able to assist customers with interesting destinations and places to explore is a passion.
If you are passionate about travelling, a career in tourism is for you. You are required to be organised and have good communication skills. Tourism encompasses every product and service offered to tourism and business executives who are always on holiday or business.
This certificate will provide access to the following employment opportunities: Conference and Events Planner, Tourism Development Officer, Transportation Manager, Travel Counsellor, Game Ranger, Adventure Guide, Safari Operator.
The National Certificate (Tourism) is a programme at each of Levels 2, 3 and 4 of the NQF.
Explore the many ground service tasks involved to support aircraft both pre- and post-flight. Jumpstart your ground services career with concrete knowledge of how to perform day-to-day duties safely and efficiently.
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