Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
What you will learn:
Upon completing this course you will have the skills to:
Learn techniques of effective communication and customer contact.
Understand the various social styles and cultural differences of airline customers.
Gain knowledge about new trends in customer service
This course is recommended for:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff.
Public relations and sales support personnel.
Flight attendants
Cargo reservations and receiving staff.
Key Topics:
Improved Standard of Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Managing stress
We Provide quality training and equip the future airline industry leaders specifically on Supply chain, imports & exports, cargo handling, etc.
We Contribute to the shaping of long term aviation vision and taking Southern African aviation & shipping to the next level.
We turn the un-employable & un-employed youth to the future industry leaders. With international qualification you can outshine in the job market and be valuable to your employer.
This certificate will provide access to the following employment opportunities: Conference and Events Planner, Tourism Development Officer, Transportation Manager, Travel Counsellor, Game Ranger, Adventure Guide, Safari Operator.
Control and supervise an airline station in a self-handled or outsourced environment.
Love travel and tourism? Then starting a career in this field is your best bet. Take the first step into this exciting industry with our Tourism Courses.
The National Certificate (Tourism) is a programme at each of Levels 2, 3 and 4 of the NQF.
This course will equip you with the skills required to work in a tourism information office. You will develop your interpersonal, communication and customer service skills, as well as increase your geographical knowledge of places of interest in South Africa and elsewhere.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy