An Introduction to Customer Care

by Sanctus Training Ltd Claim Listing

To understand what makes good and poor customer service, and to create confidence in an organisation’s products and or services.

$150

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img Duration

1/2 Day

Course Details

Objectives

To understand what makes good and poor customer service, and to create confidence in an organisation’s products and or services.

Duration

  • Course duration is ½ day

Who should attend?

  • Any customer facing and front-line staff. 

Course content

The course will cover the following:

  • Understanding customer needs

  • Building customer relationships, trust and creating customer confidence

  • Delivering difficult messages

  • Complaint handling

  • How to stand out from competitors

Outcomes

  • As an introduction to Customer Care, this course will help inspire and motivate staff.

Delegate preparation

  • No prior preparation required.

Refreshments

  • Hot and cold drinks available when delivered at a Sanctus Training venue.
  • Gloucester Branch

    Sanctus House, 1 Olympus Park Business Centre, Gloucester

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