The focus of this course is on building the skills for providing effective communication, and dealing with difficult situations. Develop ways to increase your capacity to cope with adversity and stressful situations.
DurationThe focus of this course is on building the skills for providing effective communication, and dealing with difficult situations. Develop ways to increase your capacity to cope with adversity and stressful situations.
Everyone has the capacity for anger, but how we express it determines whether it is appropriate or not. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships.
This course aims to provide you with the knowledge of how to identify anger triggers and what do when you get angry and also provide you with insight into your personal negotiation style.
At the completion of this course you should have the skills and knowledge to:
Opening in 1992, Wizard can boast to being one of the oldest Australian owned training companies in the Australian IT end user, Project Management and Professional Self Development training industry.
Our experience in the training field is second to none and enables us to bring these years of experience to our clients in all areas of corporate training and development.
In addition, it is our familiar knowledge and understanding of the management and administration of training that has enabled us to bring to market a range of tools to fully support the training and development function.
This encompasses several key competencies: self-awareness, the ability to recognize and understand one’s emotions; self-management, the capacity to regulate one’s emotions and behaviours; social awareness, which includes empathy and understanding others’ perspectives; and relationship managem...
Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set.
This course will prepare participants to be more effective minute takers in meetings.
Fear of conflict leads to more conflict. Having the soft skills to tackle difficult conversations at its source leads to a healthier, more productive workplace.
Discover self-confidence and assertiveness techniques to help you be more in control of uncomfortable situations at work and in life.
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