Apply Emotional Competence to Manage Self at Workplace (WSQ)

This skill describes the ability to understand and apply self-awareness techniques. It also includes applying emotional intelligence principles to manage oneself at the workplace.

Learning Outcomes:

At the end of the programme, learners should be able to:

•  Explain the concept and domains of Emotional Intelligence
•  Recognise own emotional states, its causes and effects on performance and interpersonal relationships at the workplace
•  Identify personal strengths and weaknesses and motivate and improve oneself to develop Emotional Intelligence
•  Recognise the emotional needs of others, empathise and respond appropriately to their needs
•  Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace