We have probably all wished we had handled situations and people differently on occasion by being more assertive.This 1 Day Course looks at how to communicate in a direct and effective manner, overcoming self-defeating behaviour and being able to say NO comfortably in a manner that demonstrates self
Assertion At Work Training Course
We have probably all wished we had handled situations and people differently on occasion by being more assertive.This 1 Day Course looks at how to communicate in a direct and effective manner, overcoming self-defeating behaviour and being able to say NO comfortably in a manner that demonstrates self-respect and respect for others.
We will explore how to develop a stronger influence over others, using constructive behaviours in the face of negative attitudes in a positive and appropriate communication style which is straightforward rather than aggressive or submissive.
At the end of the course delegates will be able to
• Define what is meant by assertive, aggressive, submissive behaviour
• Recognise own styles and behaviours with associated strengths and liabilities
• Identify the role of rights and responsibilities in assertive behaviour
• Apply the concept of assertiveness to typical workplace situations:
- Giving and receiving constructive feedback
- Asking and refusing requests assertively
- Handling difficult people, awkward situations and confrontation
Course designed for
Anyone who in the course of their work would benefit from developing this life skill in order to help them be more decisive and confident in the dealings and outcomes of their work with other people: people whose behaviour might be aggressive, manipulative or uncooperative.
We have been helping businesses since 2006, we are proud to have helped thousands of clients. Thanks to valued feedback and recommendations from our customers we are continuing to offer everything from the basics to advanced training to an ever increasing client base.
Develop the skills and confidence to assert your opinions and proposals in a way that is accepted by the listener.
This course is for those who would like to develop their confidence and assertiveness in the workplace. It explores different contexts and offers practical tools to develop individuals to communicate and deal with a range of situations more effectively.
We deliver on promises, on time, within budget, every time
The session will explore how and when to influence others and the difference between assertive and aggressive behaviour.
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and can leave us feeling inadequate, stressed and angry.
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