Assertive And Confident Communication

by Organizational Transition Associates Claim Listing

This session proposes a simple way to pull back, gain control of the situation and break the cycle of defensiveness.

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Course Details

To communicate assertively is to express yourself openly, confidently and honestly, without denying the opinions of others. But how do you do it when deadlines are tight and you’re surrounded by opinionated, stressed, and potentially hostile customers and colleagues? This session proposes a simple way to pull back, gain control of the situation and break the cycle of defensiveness.

 

Topics:

  • Assertive vs. aggressive communication
  • Calculate your assertiveness quotient
  • When it’s ok to be assertive
  • Video examples of assertive and defensive communication
  • The 5 skills of assertive & confident communication
  • Team exercise: Giving effective feedback in common project situations
  • Montreal Branch

    54 Le Royer St., Montreal

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