Virtual training course to enable employees to understand the concept of Emotional Intelligence and how this can be used to develop assertive behaviours to create positive workplace relationships.
Developing Emotional Intelligence and Assertive Behaviours to Create Positive Workplace Relationships
Course overview
Virtual training course to enable employees to understand the concept of Emotional Intelligence and how this can be used to develop assertive behaviours to create positive workplace relationships.
Benefits for the learner
Increased understanding of own emotional intelligence and assertiveness levels.
Confidence and experience to apply a range of assertiveness techniques to promote respectful work behaviours and relationships.
Benefits for the employer
Employees will be better able to control their negative emotions when dealing with challenging situations.
Employees will appreciate individuality and are able to develop and sustain positive workplace relationships.
What you’ll learn on this course
Understand the components of emotional intelligence and its benefits.
Identify assertive/passive/aggressive behaviours and their effects on self and others.
Evaluate how to balance rights versus responsibilities.
Apply a range of techniques to develop EI, self-awareness and assertiveness skills.
Understand subconscious bias and how to embed inclusive work practices.
What do I need to bring with Me?
Prior to the course, learners will receive a diagnostic/questionnaire and SWOT to complete and bring along to the on-line session.
Pen and paper to make notes.
About Us
Find out about Develop
Develop Training is the UK’s leading accredited provider of Compliance, Technical, and Safety training. Our learners include some of the UK’s largest and best-known organisations from the Utilities and Construction, Defence, Healthcare, Facilities Management, and Telecommunication sectors.
Develop Training is part of the JTL Group (the leading national training provider for electrical and plumbing & heating apprenticeships). It was acquired in 2019 and is a private limited company. The registered address is Stafford House, 120-122 High Street, Orpington, Kent, England, BR6 0JS (No: ******).
Develop Training Core Values
Our success depends on how we work. Everything we do is guided by our core values. We’ve identified four key principles that are fundamental to our people, our work and our results.
Integrity
We are effective, skilled and serious about what we do.
Professionalism
We believe in being honest and fair and delivering on our promise.
Respect
We treat our customers, stakeholders and staff courteously, honestly and fairly.
Responsiveness
We respond to our customers and the sector’s expectations and provide a great experience for all.
Background to Develop Training
Develop Training was established in its current form in 2007, but has a history of training and assessment stretching back nearly 50 years. The organisation has a staff of over 100 as well as a rich network of associates, sub-contractors and partnerships which form an extended corporate family.
Providing services for many of the UK’s largest infrastructure companies, in addition to thousands of smaller firms, and training over 10,000 learners every year, Develop Training has established a robust Code of Practice and Continuous Learning Loop model which underpins its whole operation.
In 2019 Develop Training was acquired by the JTL Group, with both organisations continuing to operate under their current trading names, with business as usual.
Training sector expertise
All our training centres have diversified such that most training solutions can be delivered from each centre or on client premises. With the exception of some programmes requiring larger and more fixed assets, the vast majority of other training has become more flexible, more mobile and more local, driven by the market and our clients.
All our training centres facilitate a wide variety of training courses including Streetworks (NRSWA), electrical and mechanical, water systems and legionella, confined spaces, downstream gas & ACS, gas distribution, water and environmental, general health and safety, as well as courses suitable across many industries including UKATA asbestos training, IOSH training and safe working at height courses.
Develop have training centres in the following locations;
Linlithgow, Scotland
York
Manchester
Derby
Birmingham
Swindon
Brentwood
Norwich
As part of the JTL Group we also have access to their training centres.
We all can benefit from learning to get the most from working with others whilst ensuring that our own views are considered. Assertiveness is about having self-confidence without being aggressive.
The aim of the workshop is to encourage you to make decisions and implement changes that will give you direction and add value to your life.
Build confidence. Learn how to have impact, be seen and heard. Handle difficult situations calmly without giving into aggression. NLP will help you define your core beliefs and values. With this clarity you can stay authentic in challenging situations. Perfect for people who are afraid of confronta...
Assertiveness is a life skill that can develop relationships, further our careers, reduce stress levels, and achieve more acceptable and mutually beneficial outcomes.
•Understand the meaning of aggressive, assertive and passive behaviour • Learn a range of assertiveness techniques • Know how to use assertiveness to help a situation. This course is delivered in Partnership with Mind Aberystwyth.
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