Our Assertive Communication Skills course is ideal for anyone who wants to be more confident and assertive in their day-to-day communication.
Assertive Communication Skills
Why book this course?
Communicating assertively and with confidence is a vital skill in order to effectively convey your message. We can be the best in our role, but if we cannot communicate our wishes to others, our skills can often be undermined.
Our Assertive Communication Skills course will help you to cultivate a more effective style of business communication, both with your colleagues and your customers. You'll learn how to be more confident without being aggressive, developing an approach to conversation that will win hearts and minds.
Who is the course for?
Our Assertive Communication Skills course is ideal for anyone who wants to be more confident and assertive in their day-to-day communication.
While particularly useful for managers and other individuals who need to project confidence, the skills learned in this course can be applied in almost any role.
What content will the course cover?
Understand the benefits of assertive behaviour
Use assertiveness skills to persuade people
Communicate ideas more clearly and effectively
Enhance two-way communication through effective listening skills
Recognise other behaviours: passive, aggressive and passive-aggressive
Influence the behaviour of others through controlling our own behaviour
Use body language to achieve results
Develop an understanding of your preferred communication style and how to communicate assertively with other styles.
What will I get out of the training?
This course will give you a greater understanding of how you are perceived and how we perceive others, crucial factors when demonstrating assertiveness. Using practical examples and trainer feedback, you’ll develop a style and skill set that’s unique to you.
Often we do not get what we want because there is a mismatch between our behaviour and our message. By stepping out of yourself and recognising your own behaviour, you can learn how to improve your communication, and enhance your confidence and assertiveness.
The timings and format for our courses are as follows:
Scheduled training courses held virtually
Unless specified, courses commence at 9:30am and finish at approximately 4:00pm. The day is broken up into modules, both online and offline to ensure engagement and interaction. We also ensure that there are plenty of comfort breaks throughout the day.
Scheduled training courses held at one of our venues
Courses commences at 9:30am and finish at approximately 4:30pm. On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.
In-house & bespoke courses, held virtually or at a venue of your choice
For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.
About Us
The leading provider of personal and business training across the South East.
Kent Trainers offer a wide range of highly effective, quality training courses, designed to develop the skills and capability of individuals and teams.
Who we are
Kent Trainers was formed in 2006 by a group of training professionals. It’s now run by Directors Mark Fryer and Suzanne Shaw from their office on the Kent Coast.
What we do
We offer over 60 course titles delivered on dates throughout the year and provide customers with in-house training solutions, tailored to their business needs.
Why we’re different
As Kent’s leading business training provider, we ensure that you and your team develop the skills needed to take your business to the next level. By combining tried and tested techniques with our own engaging style of delivery, we make sure that your training investment brings you even more success.
Experienced trainers
All of our Associate Trainers bring real-world business experience, offering great depth of knowledge and passion in their respective areas of expertise.
Outstanding venues
We pride ourselves not only on the quality of our training but the ambience you experience when you attend one of our courses. We have selected superb venues for our scheduled training course which will help you to relax and enjoy your course.
Tailor-made content
One size does not fit all and sometimes, a tailor made solution is the answer to achieving specific learning objectives. Our courses cover a wide range of subjects, all of which we are able to tailor make the content to fit your individual and organisational needs.
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