Assertive Communication Skills

Assertive Communication Skills Training

This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done.

Those who communicate with assertiveness rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to communicate your message with authority and impact.

Assertive Communication Skills Training Delivery Methods

• After-course instructor coaching benefit

• Learning Tree end-of-course exam included

Assertive Communication Skills Training Course Benefits

Demonstrate and model assertive behaviour for win-win outcomesGain self-awareness of your attitudes, behaviour patterns, and habitsDevelop a positive, proactive response to difficult behavioursExhibit confidence in your ability to address challenging situations

Assertive Communication Skills Course Outline

Assertiveness Essentials

Recognising modes of interactive behaviour

• Considering critical attributes of assertive behaviour

• Identifying characteristics of nonassertive behaviour

• Acknowledging areas of personal vulnerability and opportunity

• Responding appropriately to manipulation or bullying

Contextual and situational considerations

• Asserting 360 degrees: peers, direct-reports, bosses and vendors

• Assessing the impact of organisational culture

• Accommodating intercultural norms

• Navigating power relationships within the organisation