Assertive Communication Training

This assertive communication workshop provides participants with the skills, tools and techniques to handle difficult conversations confidently and assertively.

This assertive communication training workshop will benefit all professionals from various backgrounds, industries and skill levels who wish to develop better communication skills and reach a new level of professionalism and effectiveness at work thanks to assertive communication skills.

This training workshop will be customised to address your organisation’s specific requirements and will use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.​

Assertive Communication Training Course Outcomes

By the end of the training workshop participants will be able to:

• Identify their dominant communication style and how they respond to others'.

• Stand up for their rights of expressing thoughts, feelings, wishes, and needs appropriately.

• Deal gracefully and constructively with difficult conversations, including constructive feedback or conflict without falling into defensiveness, passiveness or aggressive behaviour.

Assertive Communication Skills Course Outlines

• Study the 4 styles of communication: how do you use them and how do you respond to others' style of communication?

• Get introduced to effective techniques to develop confidence in presenting clear messages to different audience types, including your senior executive leaders.

• Become familiar with Yvonne Collier's LAFFe to Success Behavioural Model and understand how it can support your confident and assertive communication.

• Develop your assertive language and learn to welcome your emotions to handle ‘difficult’ people and situations firmly and fairly.

• Understand assertive communication across different cultures and how it applies in Australia.

• Get ready to say no and push back in a kind and considerate way for all parties involved.