In this highly reflective workshop, participants build their confidence in having difficult and challenging conversations at work, while being assertive. Whether there’s a difficult message to deliver, feedback to give about something that has gone wrong, or because of the concern that there will be
DurationBeing courageous when it matters the most
In this highly reflective workshop, participants build their confidence in having difficult and challenging conversations at work, while being assertive. Whether there’s a difficult message to deliver, feedback to give about something that has gone wrong, or because of the concern that there will be a disagreement, this workshop offers practical tools and proven techniques to take the pain and worry out of these conversations.
Outcomes for you and your organisation
Throughout the workshop, we explore why emotional responses to events and people means some conversations appear difficult. Using the =mc STEP UP tool, you will learn how to structure and phrase your messages.
Following a highly participative half-day workshop, participants are able to:
understand assertiveness in conversations
understand what makes some conversations difficult
prepare your mindset for difficult conversations
gain confidence to address difficult behaviours, problems or issues
use a structured approach to choose the right words to effectively and confidently hold assertive conversations
practice and receive feedback on your conversations
prepare for and handle reactions and emotions from others
Learning Approaches
This workshop will ensure you tackle the conversations that matter the most to you. The structure blends theoretical knowledge of tools and techniques with:
work on real examples throughout – these could be live or historic, what you share is up to you
input and feedback from your peers – in a confidential setting
About Us
The Management Centre Learning’s work with the not-for-profit sector continues to deliver world-class training throughout the UK and internationally. In creating and delivering management, leadership and performance programmes, =mcLearning is known for an inclusive, enjoyable and results-driven approach.
All of our training work is rooted in tools and approaches that have been shown to work in charities, non-profits, public bodies, higher education, arts and housing organisations.
Our training and consultancy has helped charity and public organisations who tackle a range of social, economic, environmental, political and health challenges. Among our customer are NSPCC, Battersea Dogs and Cats Home, Marie Curie, the Trussell Trust, the World Food Programme, Great Ormond Street Hospital Charity, British Red Cross, and UNICEF UK.
We have been working for and with charities, not-for-profit and third sector organisations for over 30 years. Throughout that time we have focused on providing practical support and outstanding customer service.
The experience of working with managers, leaders and their teams within these sectors has given us a clear understanding of the challenges they face. All our training programmes are designed with these challenges in mind.
Participants gain skills they can apply to their work immediately, and the confidence to do so. We care deeply about the missions of the organisations we work with, and how we can enable their teams to deliver them.
Our business is a small but impactful organisation. We are employee owned and female led. Our consultants and senior consultants are all employed staff, and we aim to be a great place to work. Our Directors are also employed, and are Principal Consultants, which means they deliver programmes too.
We also work closely with our Partner Consultants who offer specialist skills when you need them. This means you can expect the same support, commitment and care no matter who your trainer is.
Our vision
We work with the not for profit sector. The people we work with feel inspired, motivated and confident in the skills needed to create social good.
Our mission
Learning that leads to greater social good.
Our values
Our mission to deliver learning that leads to greater social good is underpinned by the following values which determine how we work. They were co-created by everyone employed by =mc and are included in each person’s KRAs. We are
Assertiveness is a life changing skill. It’s about respecting the opinions and needs of others and expecting the same for yourself.
We provide a comprehensive programme of Assertiveness and Conflict Management courses. Once you have decided on the course you need you can click and book the dates you require and then leave the rest up to us.
This course is designed to give attendees a greater understanding of assertive behaviour and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.
You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky. How to stop embarrassment ...
The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.
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