Assertiveness And Conflict Management

by Sterling Claim Listing

Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.

£295

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img Duration

3 Weeks

Course Details

Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.

  • Assessing our communication styles
  • Personal style preferences and how to work with them
  • Communication barriers and how problems arise
  • Assertive rights
  • 3-steps to assertiveness
  • Stages of conflict
  • Conflict handling
  • Active listening skills
  • Southampton Branch

    Southampton Training Centre 30-33 Palmerston Road, Southampton

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