Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.
Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.
Sterling Training delivers amazing management, sales, soft skills and trainer training to ambitious local and global organisations. Our techniques are constantly evolving, but remain rooted in one key principle: learner-centred training with practical, real-world application.
This workshop aims to help individuals take steps towards a more effective working relationship with their manager/ supervisor and colleagues.
Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
Express yourself more clearly, openly and confidently in your personal and professional relationships. This course is intended for anyone that needs to develop their assertiveness skills and improve communication with others
This course is designed to enable managers and colleagues to think, feel and behave assertively.
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