This fresh and exciting look at a critical topic for the business professional has been written to take advantage of a greater understanding of human behaviour.
Overview
This fresh and exciting look at a critical topic for the business professional has been written to take advantage of a greater understanding of human behaviour.
Business decisions are often driven by personality and the need to empathise and connect with those inside and outside the firm. Popular business psychology is introducing new practical skills into the area of communications.
People are using Neuro-Linguistic Programming (NLP) to get an edge in negotiations, transactional analysis has changed the way of approaching business and personal negotiations and it is becoming critical to understand the growing field of emotional intelligence and proactivity.
This one day course on assertiveness and influencing skill combines the best of all those subjects, in a highly interactive and useful session.
Course Outline
An introduction to assertiveness: how it differs from aggression and passivity, and how it can incorporate ‘NLP’ – the art and science of personal excellence
The qualities of empathy, respect, conflict of management, increased confidence and self-esteem in every communication
Influencing others with the development of positive language, ‘model’ behaviour, strength and commitment to a personal and team ‘mission statement’
Proactivity – controlling what you can change and managing what you cannot by positive communication skills
The nature and application of ‘emotional intelligence’ – the use of self awareness and impulse control to manage situations in a more practical and long-lasting way
The roles, strengths and usefulness of ‘transactional analysis’ in a business environment and the role it plays in assertive behaviour
Benefits
Provides a way to understand the new messages in the science of communications. Businesses are using ‘NLP’, positive language techniques, transactional analysis and much more to increase effective outcomes
Looks at assertiveness in a useful and practical way. It helps to build an influential and assertive approach on a personal level
Gain stronger negotiation skills
Delivery Methodology:
Presentations by tutor
Group Work / Discussions
Feedback activity
Intended For:
Anyone Who Would Like To Enhance Their Management Skill Base
Benefits Perceived By Attendees:
Better understanding of middle and upward management and its implications
Career Change Wales (CCW) – Training Academy, is an innovative training provider in Cardiff, South Wales, providing specialised training in leadership training, management, ICT and specialist programme including your ‘Retraining and Upskilling’.
Our training courses are conducted by professionals with practical experience in their expert area of works. Our course modules are designed to suit clients’ requirements.
Our unique selling points (USP) are in delivering our training courses in small group (maximum of 6 person per session) and we are committed.
To quality training to our clients. We are the only training provider in Wales to provide support and advise to customers after they have completed their training with us.
This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done.
This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
Assertiveness is one of many communication styles. Understanding the factors behind a chosen communication style helps to develop a greater appreciation for how others perceive you, and how your style can be adapted to handle situations more effectively.
By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.
Delegates will learn and practice how to use assertiveness skills to promote themselves in both personal life and in the workplace.
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