Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
Summary Course Outline:
Storm specialises in on-site training, bringing you the most flexible and cost-effective training solutions that money can buy. Using our mobile set up you'll benefit by placing your staff where you need them and you’ll improve output and save time.
Your staff and business will benefit from fun training workshops which are planned around your schedules and delivered in a flexible format. Start reducing your training expenses today and contact us for a free no obligation quote.
I have a qualification in training delivery and have delivered various courses and workshops, including Counselling Skills.
Understand the various behaviour types and the effects they have on others
The course will be accredited by the CPD at LEVEL 3. This one day course is designed to help learners identify assertive behaviour and use assertiveness to improve performance in the workplace.
By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.
Delegates will learn and practice how to use assertiveness skills to promote themselves in both personal life and in the workplace.
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