Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
DurationSummary Course Outline:
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You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky.
We have designed this 1 day Assertiveness Training Masterclass to provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations.
This 1 day course delivered by Welsh Womens Aid will define assertiveness and help participants understand the implications of using non-assertive behaviour in various situations. Human rights issues and barriers to using assertiveness techniques will be identified.
Anyone who would like to take more control to improve their impact, effectiveness and credibility. Those who want to project a positive, self-assured image that builds rapport and gains professional co-operation
Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.
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