Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
DurationSummary Course Outline:
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Aggression is what you resort to if you don’t want to be ‘passive’ any longer but don’t know how to act assertively. It’s counter-productive in the long term because even if you get what you want this time, people are more likely to resist you in the future. Far better to find the middle ...
Being assertive is the key to building and maintaining productive relationships with clients, colleagues, line managers and subordinates alike.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
The courses are for anyone, men and women, young or old of any background or ability. The courses are entirely suitable both for people who want to be more assertive in everyday situations and people who want to apply the skills in professional contexts. The more varied students are the better the ...
AssertivenessCourse Is Offered By Northern Skills Group
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