Assertiveness And Personal Effectiveness

Summary Course Outline:

• Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others
• Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive
• Understand how to improve both self-esteem and confidence through positive thinking and actions
• Recognise non-verbal behaviours and the signs they portray
• Give a clear description of what assertiveness is and why is important for effective working relationships
• Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them
• Appreciate that avoiding situations will often lead to conflict in the long run