Being assertive can make you feel more confident in your interactions and relationships with others, allow you to effect positive change in your day-to-day life, and could even help you get a pay rise or promotion.1
DurationAssertiveness at work
Assertiveness at work is an important communication skill.
Being assertive can make you feel more confident in your interactions and relationships with others, allow you to effect positive change in your day-to-day life, and could even help you get a pay rise or promotion.1
By the end of this course, you should be able to:
Understand what assertiveness is and why it’s important
Learn the key ingredients of how to be assertive
What is assertiveness?
Assertive behaviour involves expressing your own way of seeing things, but in a way that’s respectful of others.2
Assertiveness demonstrates self-respect and respect for others
Assertiveness training teaches confidence, not aggression.
It is based on the belief that we all have a right to express our thoughts, feelings and needs in a respectful way
Assertiveness is the mid-way point between passiveness and aggressiveness.
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Understand the concept of assertiveness and establish the difference between being assertive versus being aggressive or non-assertive.
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A dynamic and practical day to understand the core principles for effective communication, and to practise using ingredients and techniques for communicating assertively one-to-one and in groups.
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