Being assertive can make you feel more confident in your interactions and relationships with others, allow you to effect positive change in your day-to-day life, and could even help you get a pay rise or promotion.1
DurationAssertiveness at work
Assertiveness at work is an important communication skill.
Being assertive can make you feel more confident in your interactions and relationships with others, allow you to effect positive change in your day-to-day life, and could even help you get a pay rise or promotion.1
By the end of this course, you should be able to:
Understand what assertiveness is and why it’s important
Learn the key ingredients of how to be assertive
What is assertiveness?
Assertive behaviour involves expressing your own way of seeing things, but in a way that’s respectful of others.2
Assertiveness demonstrates self-respect and respect for others
Assertiveness training teaches confidence, not aggression.
It is based on the belief that we all have a right to express our thoughts, feelings and needs in a respectful way
Assertiveness is the mid-way point between passiveness and aggressiveness.
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This course aims to give delegates an understanding of the tools and techniques behind staying consistently assertive and recognising passive and aggressive behaviour.
This course differs from commercially available courses in that it addresses assertiveness skills in the context of schools, colleges and trade unions.
This course will explore what assertion is and how it can be applied. Assertion is often assumed to be a negative and perhaps even aggressive technique associated with those who shout louder than the rest. In reality, assertion when done correctly does not fall on the passive-aggressive spectrum at
This course will help you feel more confident in how your handle your colleagues, your manager and your customers
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations.
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