We have designed this 1 day Assertiveness Training Masterclass to provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations.
DurationAssertiveness at Work Training Course
We have designed this 1 day Assertiveness Training Masterclass to provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations.
By attending our Assertiveness Training course, you will learn how to become confident and assertive in work and will learn how to clearly communicate your views and opinions without coming across as being challenging or aggressive.
This 1 day Assertiveness Training Masterclass will give you the perfect balance, allowing your true potential to shine through.
Course Outline
Do you sometimes wish that you could come over as being cool, calm, confident and in control in a variety of work and non-workplace situations?
Do you sometimes feel that life takes control of you rather than the other way around?
Do you find it hard to say “No”?
Do you always give in to what others want, regardless of your own feelings?
Do you find yourself bullied or pressured by aggressive or overbearing people?
Do you bottle up anger and bite your tongue when you know you should speak up?
Assertiveness is one of the key skills a successful person possesses. It is a tremendously powerful skill that will not only serve you in your work life but also in your personal life too. Assertiveness is about being responsible for yourself and making your life work for you, instead of being a victim of circumstance. This Assertiveness training programme has been specifically designed to give you the confidence and ability to say “no” as well as feeling comfortable when putting your views and opinions across in a range of formal and informal situations.
Suitability – Who should attend?
This practical 1 day Assertiveness training workshop is for anyone who is looking to improve the way they are perceived by others in terms of how they assert themselves both in the workplace and at home. Whether you have difficulty saying “no” to others which results in you taking on too much work, or whether you come across as being rude or aggressive, this course will give you the necessary tools to assert yourself in a positive and confident way.
Course Content
This Assertiveness at Work training course is designed to cover the following areas:
Defining what is meant by assertiveness and assertive behaviour
The differences between assertive and aggressive behaviour
Demonstrating an assertive image in the hearts and minds of others
Understanding and asserting your rights in the workplace
Understanding why some people are assertive and some are not
Understanding and overcoming the fears and barriers to becoming assertive
Learning how to say ‘No!’
Learning practical tips on how to become more assertive
Understanding Communication styles
The verbal & non verbal skills of assertiveness
How listening, questioning and feedback skills can improve the impact of assertiveness
Adapting assertiveness skills to different people and different situations
Delegate Packs
On completion of the course, delegates will receive a delegate pack which includes:
Course workbooks,
Contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace
Certificate of Attendance
Added Value
The course trainer will work with all delegates to create a practical and personal action plan that can be implemented back in the workplace.
Covid Related Cancellations
In response to the impact of Covid with regards to the increasing rate of infections and the need for people to self-isolate, we aim to be as flexible as we can with regards to recognising the need for people to cancel training at short notice.
Therefore, if you need to cancel a course due to Covid, we will be happy to either move you to a different course at a future date, in the the case of public/open courses, or reschedule a new date for any In-House training, without charging a Cancellation Fee.
Please note that we will raise the invoice for the original dates of the In-House training and our payment terms are 30 days nett from the date of invoice. If the cancellation is not Covid related, the following policy terms apply.
Course Cancellation Policy
With regards to the bookings we receive in relation to both our Public / Open Courses, and also our In-Company training, we recognise that there are times when people need to cancel or change dates at the last minute due to a variety of different reasons.
As a company we consistently do our best to offer our customers and clients as much flexibility as possible with regards to accessing our services, and will endeavour to change dates and swap people onto alternative courses where we can.
However, there are times when this is not possible if tutors, venues, catering, etc have already been booked, such as in the case of Public/Open courses, or in the case of In-Company training where dates have been secured in the diary for a period of time, which has resulted in other requests for training being declined.
We must try to ensure that all parties concerned, where possible, are not disadvantaged through loss of earnings and have therefore, introduced the following policy with regards to bookings made with us.
Public Courses (Open Course Bookings)
Delegates cancelling a course or changing a course date, delivered by Courtney Associates, must do so at least 10 working days in advance in order to avoid paying a 50% cancellation fee. If Cancellation notice is received less than 5 working days prior to the course date, the cancellation charge will be 100% of the training fee.
It is possible to substitute a delegate up to the commencement of the course without incurring a penalty. However, we must be notified by email or phone of the name of the new delegate as soon as the substitution has been decided.
In House Training
For training that is delivered on a client’s site, there is no penalty if a cancellation notice is received 15 working days prior to the onsite training date. If a cancellation notice is received by Courtney Associates less than 15 working days but more than 7 working days prior to the training date, the cancellation charge is 50% of the training fee.
If a cancellation notice is received by Courtney Associates less than 7 working days prior to the training date, the cancellation charge is 100% of the training fee.
e-Learning Courses
Where a student purchases a course but then has a change of mind, we offer a full 30 day money back guarantee. We will offer a full “No Questions Asked” refund within 30 days of purchase so long as the course has not been accessed.
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations.
This course is for those who would like to develop their confidence and assertiveness in the workplace. It explores different contexts and offers practical tools to develop individuals to communicate and deal with a range of situations more effectively.
We deliver on promises, on time, within budget, every time
The session will explore how and when to influence others and the difference between assertive and aggressive behaviour.
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and can leave us feeling inadequate, stressed and angry.
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