This course aims to give delegates an understanding of the tools and techniques behind staying consistently assertive and recognising passive and aggressive behaviour.
DurationAssertiveness At Work
We’ve all had situations at work where we could benefit from more confidence. With this one-day workshop course you will learn the tools and techniques you need to stay assertive and avoid passive or aggressive behaviour.
Overview
Being assertive and staying assertive can bring so much to the workplace, letting your confidence grow and reducing stress while communicating better and getting results. With this one-day course you will learn the basics of assertive behaviour as well as gaining the skills you need to stay assertive.
Aims And Objectives
This course aims to give delegates an understanding of the tools and techniques behind staying consistently assertive and recognising passive and aggressive behaviour.
Prerequisites
There are no formal entry requirements for this course. However, learners are expected to have a good understanding of both spoken and written English.
Who Should Attend
This course is designed for anyone who considers they would benefit from being more assertive and less passive in the workplace.
Content
This course is divided into three modules:
Aims and Objectives
This module looks at how to recognise passive, assertive and aggressive behaviour and how to convey messages effectively as well as how to say no. It identifies barriers, risks and benefits and looks at body language and how that supports assertive communication. Delegates will have the opportunity to develop an action plan to help embed what they have learned from the course.
How to be Assertive
This module examines key skills and techniques around assertiveness and looks at the three steps to assertiveness.
Dealing with Difficult Situations without Causing Conflict
In this module, we look at difficult situations and how we can respond to them more effectively and assertively.
Course Benefits
This course is designed to help encourage delegates to find their confidence and develop an assertive approach to their everyday worklife.
Trading for over 25 years, OMS was founded by Clive Ormerod to build on his extensive experience and to provide consultancy and training services to the highest possible standards and with a culture that is recognised as highly ethical. With a clear focus on listening to its customers, OMS has grown through developing solutions that meet customer needs and aspirations.
Today, OMS has a core team at its head office and training centre in Leicestershire, as well as a number of other training venues throughout the Midlands and UK and a network of specialist associates, enabling it to provide a broad range of expertise to public and private sector organisations of all sizes. Applying their consultancy and training principles to their own company, OMS has a clear focus on empowering and investing in the team.
Developing Strong Working Relationships:
Health and Safety and Consultancy services are relevant to all kinds of organisations, from SMEs to large blue-chip clients. For over 23 years we have dedicated our Health & Safety and Consultancy expertise to a diverse range of clients, and have developed a number of long-term working partnerships as a result of our experience and commitment.
Are you comfortable saying what you want? Or do you find yourself saying Yes to everything just to keep the peace? It doesn't have to be like this. Read on to see how to be assertive without being aggressive and pushy.
There will be times and situations, for example when giving or receiving feedback, or when handling a difficult person, when you need to influence, motivate and persuade others.
Develop your assertiveness skills to improve your confidence and communication when dealing with difficult people or situations on this 5-star rated 1-day course.
This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively. You will learn how to communicate in a confident and positive w...
Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
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