Assertiveness

About us

Civil Service College was founded in 2012 following the closure of the National School of Government in 2010. Civil Service College acquired many of the training programmes that were previously offered by the school and since then has increased the number of programmes on offer, ensuring that the available training reflects the current needs of those working in the Public Sector.

Civil Service College offers innovative training courses across subjects, from accountability and governance to leadership training, finance management, project management and personal development. All of our courses can be customised to fit your specific training needs.

Civil Service College Values

Civil Service College is a leading provider of high quality, bespoke training for those working in the public sector and civil service, here in the UK and abroad.

Our values guide our strategy and our day-to-day actions:

Quality

We provide first-rate, professional training, using the most knowledgeable experts in the field. Our staff and trainers understand the requirements from our robust quality assurance system as accredited in ISO 9001:2015.

We ensure the quality of training is consistent and at the highest quality throughout the duration of contracts. We invest in our staff so that they have the capability to deliver.

Innovation

Our trainers use techniques ranging from conceptual, experimental, and reflective learning to applied improvisation and forum theatre. We embrace digital innovation where possible, so we can work more sustainably, reducing our carbon footprint and work with our clients to achieve a shared carbon neutral vision.

Being innovative allow us to scan the horizon and equip civil servants with the skills they need to meet future demands and challenges.

Reliability

We are committed to excellent customer service and resilient in the face of obstacles. This means being available to our customers and being proactive in our engagement with our customers. This also means giving honest and constructive proposals and feedback to help customers achieve their objectives.

Surpassing expectations

We actively listen to our clients to tailor training and go beyond requirements. We see learning as a journey and we support individuals and organisations in cultivating a continuous learning culture and maximise impact of learning. As a training organisation, we remain flexible and agile to meet their objectives.

Who are we?

Our organisation comprises of a core group of trainers from former Civil Service and Public Sector backgrounds and draws on a wider network of authoritative, experienced and skilled associates and contacts to deliver specialist training.

Our trainers have vast experience working at the centre of Government in the United Kingdom, as well as with political and administrative institutions in the European Union and internationally.

The Civil Service College team also works closely with Learning and Development Directors throughout the Public Sector to ensure that our offering fully reflects the ever changing needs of individual departments and organisations, as well as the wider Public Sector and Civil Service as a whole.

Our courses and trainers are continually appraised to ensure that we always provide training of the greatest quality, offering the most significant content to meet our delegates’ needs.

We pride ourselves on being incredibly flexible with regards to learning formats, offering tailoring of both open and in-house delivery so that each delegate leaves with a wealth of relevant knowledge.

We achieve this by asking each attendee to complete a pre-course questionnaire that helps us to tailor the programme to meet their specific expectations and individual requirements.

Our international work

It’s becoming increasingly common for Senior Civil Servants to attend culture trips to explore international government structures and systems. At Civil Service College we have extensive experience in putting together Specialist programmes for international delegations, from week long training programmes for senior delegations from Sri Lanka and India to morning workshops for delegates visiting from China.

We are able to work with our excellent contact base across numerous Public Sector organisations to help plan every aspect of the trip; from accommodation and sightseeing excursions to, of course, the training programme itself.

For international organisations that cannot send employees to the UK, the Civil Service College trainers have travelled to meet with teams all over the world, including Vietnam, Turks & Caicos, Tonga, Antigua and Kosovo, to deliver our internationally renowned training in-house.

Partnerships

Civil Service College have been privileged enough to work and create strong partnership alliances with other training experts such as Marylebone Associates, LeaderShape, The English Manner and the Mongolian National Academy of Governance, to ensure we provide the best and most relevant training across all sectors.