Assertiveness

by CPPE - Centre for Pharmacy Postgraduate Education Training Claim Listing

This guide aims to provide you with the knowledge and skills required to influence the outcomes of a variety of business interactions and to increase confidence, self-esteem and self-motivation.

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img Duration

10 Hours

Course Details

Assertiveness

This guide aims to provide you with the knowledge and skills required to influence the outcomes of a variety of business interactions and to increase confidence, self-esteem and self-motivation.

Please note: after ordering this programme, you will be redirected to an external website where the resource is hosted. Please be aware that CPPE does not maintain control over the accuracy and currency of this programme.

Learning outcomes

By working through this guide with the support of a mentor you should be able to:

  • define your personal behavioural style in business dealings with others

  • apply a range of basic assertive techniques at work

  • demonstrate enhanced listening skills

  • give effective feedback to colleagues

  • use positive body language in business situations

  • understand the basic principles of influencing

  • apply a range of basic influencing techniques with peers, managers and customers

  • define what is meant by passive, assertive and aggressive behaviour and recognise these different types of behaviour at work

  • market yourself within your organisation to help achieve career goals.

  • Manchester Branch

    1st Floor, Stopford Building, The University of Manchester, Oxford Road, Manchester

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