This workshop aims to boost your confidence and give you practical tools for communicating more effectively. To increase awareness of the choices you have and to develop the skills of being assertive when appropriate.
Overview
This workshop aims to boost your confidence and give you practical tools for communicating more effectively. To increase awareness of the choices you have and to develop the skills of being assertive when appropriate.
Who Will The Course Benefit?
This workshop is for anyone who needs to influence others and manage their relationships at work more effectively.
Course content
By The End Of The Programme All Delegates Will Be Able To:
What is assertiveness and what are the benefits?
Distinguishing between assertive, aggressive and passive or submissive behaviour
Exploration of why people behave the way they do
Why we feel the way we do – the importance of perception
Using assertive and positive language to make your message clear
Tools and techniques for effective communication
Moving from yes to no
How to use your body language to reinforce your message
Confronting common problems that occur in the workplace
Resolving conflict – dealing with difficult people
Giving and receiving critical feedback
Establishing your goals and a plan of action for implementation on your return to work
Skills Gained
This course will enable delegates to:
Recognise different behaviours and their positive and negative aspects
Identify barriers to assertive behaviour
Apply assertive behaviour in the workplace
Use body language to aid assertive communication
Manage potentially difficult people and situations with confidence and skill
Describe the skills involved in giving and receiving constructive criticism
Build a realistic action plan to take back to the workplace
We’ve been providing successful training and development programmes since 1996 and we love it! We get a buzz from the altruistic sense of genuinely helping people, of unlocking potential and helping individuals, teams and organisations to be the best that they can be!
At Elliott Training we believe that at the heart of any business there must be a focus around culture, passion and the desire to make a difference. As one of the UK’s leading training companies, we’re passionate about the power of training.
We know your people are your biggest asset, so we use all our knowledge and experience to create award-winning training programmes that inspire your people and enable your business ambitions.
It is our fundamental belief that an organisation is only as good as its people. Creating a balance that combines the correct depth and blend of skills is fundamental to the achievement of goals within your business. We align our programmes to your organisational values, culture, vision and strategy; making sure you have the right people, with the right skills at the right time.
We have a wealth of experience gained from our extensive work within Leadership, Management and Customer Service. We will work closely with you to identify the successes, strengths, best practices and gaps that are delivering current results before putting together a programme to address area’s where improvement in skills, behaviours and knowledge can be encouraged.
Our approach to training and development is to make a difference. We develop programmes that inspire people to think differently, behave differently and continue to make a difference when they return to the workplace
Whilst all our work is underpinned by the best that psychology and business brains have to offer – it is translated into memorable and usable tools and techniques for everyday use in business and in life. We’re unashamedly eclectic in our use of theories and concepts – we take the best from all schools of thought and create what feels right.
Assertiveness Course Is Offered By Phenomenal Development
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The aim of the workshop is to encourage you to make decisions and implement changes that will give you direction and add value to your life.
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