Assertiveness

Assertiveness

Business Benefit

Assertiveness is one of the key skills a successful person possesses. It is a tremendously powerful skill that will not only serve you in your work life but also in your personal life too. Assertiveness is about being responsible for yourself and making your life work for you, instead of being a victim of circumstance.

 This programme has been specifically designed to give you the confidence and ability to say “no” as well as feeling comfortable when putting your views and opinions across in a range of formal and informal situations.

Who Should Attend

• Do you sometimes wish that you could come over as being cool, calm, confident and in control in a variety of work and non-workplace situations?

• Do you sometimes feel that life takes control of you rather than the other way around?

• Do you find it hard to say “No”?

• Do you always give in to what others want, regardless of your own feelings?

• Do you find yourself bullied or pressured by aggressive or overbearing people?

• Do you bottle up anger and bite your tongue when you know you should speak up?

Learning Outcomes

Defining Assertiveness and Assertive Behavior

Assertiveness is a communication style characterized by the honest and confident expression of one’s needs, wants, opinions, and boundaries while respecting the rights and feelings of others. Assertive behavior involves effectively and respectfully asserting oneself in various situations.

Differences Between Assertive and Aggressive Behavior:

Assertive Behavior: Assertive individuals express their thoughts and feelings clearly and respectfully. They stand up for their rights without violating the rights of others.

Aggressive Behavior: Aggressive individuals express their thoughts and feelings forcefully, often at the expense of others. They may disregard the feelings and boundaries of others.

Demonstrating an Assertive Image in the Hearts and Minds of Others:

To establish an assertive image, one must consistently exhibit confidence, respect for others, and the ability to communicate clearly and effectively.

Understanding and Asserting Your Rights in the Workplace:

Asserting your rights in the workplace involves knowing what you’re entitled to in terms of fair treatment, expressing your needs and concerns professionally, and seeking resolutions when necessary.

Understanding Why Some People Are Assertive and Some Are Not:

People’s assertiveness levels can be influenced by upbringing, personality, cultural factors, and past experiences. Some may naturally lean towards assertiveness, while others may struggle due to fear or lack of confidence.

Understanding and Overcoming the Fears and Barriers to Becoming Assertive:

Common fears and barriers to assertiveness include fear of confrontation, fear of rejection, and concerns about others’ reactions. Overcoming these barriers involves building self-confidence, setting clear boundaries, and practicing assertive communication.

Learning How to Say ‘No!’:

Saying ‘No’ assertively is a crucial skill. It involves respectfully declining requests or demands while offering an explanation or alternative, if appropriate.

Learning Practical Tips on How to Become More Assertive:

Practical tips may include role-playing, assertiveness training, setting clear goals, and practicing assertive language and body language.

Understanding Communication Styles:

Communication styles refer to the habitual ways individuals express themselves, which can be passive, assertive, or aggressive.

The Verbal & Non-Verbal Skills of Assertiveness:

Verbal skills encompass effective communication, tone of voice, and choice of words. Non-verbal skills include maintaining eye contact, using open body language, and expressing confidence through posture.

How Listening, Questioning, and Feedback Skills Can Improve the Impact of Assertiveness:

Effective listening, asking open-ended questions, and providing constructive feedback enhance assertiveness by demonstrating respect for others’ perspectives and promoting effective communication.

Adapting Assertiveness Skills to Different People and Different Situations:

Being assertive doesn’t mean a one-size-fits-all approach. It involves adapting your communication style to suit the situation and the individuals involved, while still maintaining respect for yourself and others.

By gaining a comprehensive understanding of assertiveness, practicing assertive behavior, and honing the associated skills, individuals can navigate various social and professional scenarios with confidence and respect, fostering healthier relationships and achieving their goals effectively.