Assertiveness

by GBC Learning Training Claim Listing

Anyone who would like to take more control to improve their impact, effectiveness and credibility. Those who want to project a positive, self-assured image that builds rapport and gains professional co-operation

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img Duration

1 Day

Course Details

Developing Sefl Esteem & Assertiveness

Suitable For

Anyone who would like to take more control to improve their impact, effectiveness and credibility. Those who want to project a positive, self-assured image that builds rapport and gains professional co-operation

Objectives

By the end of the course you will be able to:

  • Exhibit confidence and understand how to practise self-assurance as a ’norm’

  • Develop strategies for creating win:win solutions

  • Recognise and apply assertiveness and understand your rights and responsibilities

  • Identify different behavioural styles and work with them

  • Make and refuse requests effectively and with courtesy

  • Use body language as an effective communication tool

Programme

Introduction & Workshop Objectives

  • Today’s programme

  • Your objectives for the day

Self Esteem

  • Identify how you feel about yourself

  • Exploring your core beliefs and strengths

  • Mechanisms for raising and maintaining self-worth

  • Maintaining a positive outlook and overcoming a negative perspective

  • Improving self-awareness

Assertiveness

  • Exploring passive, aggressive and assertive behavioural styles

  • Understanding your rights and those of others

  • Accepting and honouring your responsibilities

  • Finding balance in the workplace

Behavioural Styles

  • Identify your own and others’ behaviours

  • Use your knowledge to work more effectively

  • Awareness of body language and personality types

Making And Refusing Requests

  • Understand the principles to maintain effectiveness and avoid overload

  • How to make requests or putting your point across without fear

  • How to say ‘No’ effectively and offer solutions

  • London Branch

    Boardman House 64 Broadway Stratford, London

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