Being assertive is a core communication skill. It is not about being aggressive or angry, but rather it's about having confidence in what you believe in whilst showing total respect for others' opinions.
DurationAssertiveness at Work
Being assertive is a core communication skill. It is not about being aggressive or angry, but rather it's about having confidence in what you believe in whilst showing total respect for others' opinions.
This topic is focused on tips for working assertively by building congruence with other people, increasing your confidence and self-esteem in the process.
Course overview
This course will help you to understand what assertiveness is and how this type of behaviour compares to aggression and passivity. You will learn and practise some tips, techniques and strategies for remaining calm and professional in the face of anger or hostility and managing your own response to difficult situations.
You will also have the opportunity to practise responding assertively to requests made by others and making requests in a way that gives you the best likelihood of a positive response. You will leave with a plan of action to respond assertively to at least one personal workplace situation.
Hemsley Fraser Group
Hemsley Fraser is a top provider of learning and talent development. We pride ourselves on being
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About us
We are passionate about learning, and the transformative effect that it can have on the entire working experience. We’ve been in the learning space for over 30 years and for the past decade have been consistently ranked as one of the Top 20 companies in the world for leadership development, digital content, and training outsourcing. And, frankly, we’ve never been more excited about the potential learning can play given changes in today’s workforce.
This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done.
We only run in-house workshops so we can tailor each one to our clients needs, people and culture.
It made me think that assertiveness means different things to different people. For me it simply means achieving that balance of articulating clearly and concisely what we need or want whilst being mindful of the needs and wants of others.
Apply practical and relevant skills to behave assertively
Improve your confidence and get your point over in a more effective manner.
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