This one-day workshop focuses on giving you the knowledge and tools to help you make an impact in a positive way. By improving your communication skills you will increase your confidence and learn how and why being assertive is an asset.
DurationWhatever your role in the workplace, being heard, being noticed for the right reasons and being able to get your point across successfully are key skills for everyone to have.
Being assertive is a skill that can be learned. Developing assertiveness starts with an understanding of who you are, and the reasons you react the way you do. When you have skills and confidence, you become more comfortable having discussions, challenging decisions and standing up for yourself.
This one-day workshop focuses on giving you the knowledge and tools to help you make an impact in a positive way. By improving your communication skills you will increase your confidence and learn how and why being assertive is an asset.
By attending this course, you will learn how to:
Boost your self confidence
Make a positive impact in conversations
Understand the power of words, and how to use them
Be able to choose how you respond
Choose the right ‘non- verbal’ approaches and responses
Have more powerful and positive relationships and conversations at work.
Course outline
Assertive behaviour and communication skills
Exploring what assertiveness really is
Understanding how and why you respond
Learning what works for you
Unpacking confidence – what you need to know.
Who should attend?
Everyone who would like to project a more confident, controlled and professional image in one-to-one or group situations.
About us
HQN provides high-quality advice, tailored support, and training on everything to do with housing. We have a proven track record of helping organisations and individuals respond to the challenges of an ever-evolving sector.
HQN was originally set up by Alistair McIntosh and David Garland in 1997 to help social housing organisations navigate the new policy and regulatory landscape introduced by the New Labour government.
From Decent Homes, the creation of the ALMO movement and the Audit Commission inspection regime to the austerity years, government cuts, and the ongoing fallout from the Grenfell disaster, HQN has supported the sector every step of the way.
We have always been proud of our ability to provide fast, practical guidance to the housing profession. We do this in a range of different ways:
The Housing Quality Network – our main best practice network
Nine innovative specialist networks
Consultancy support
Accreditation
Training
Events and workshops.
What we offer
Vast expertise in housing management, asset management, housing finance, governance, leasehold management, policy and strategy, income collection, tenancy sustainment, private rented sector housing, resident engagement, neighbourhood management and building safety
Access to a wide range of associates who are all experts in their fields
Access to a bank of information and good practice drawn from our network membership and our work with the best in class
A well-respected company with a proven commitment to the social housing sector and a strong track record.
Good communication is key to working successfully with others. Being assertive without being aggressive in a pressured environment can be difficult, and equally being assertive enough in certain situations or with particular individuals can also be difficult.
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Our patterns of behaviour are fairly deep seated so becoming a very assertive person in adult life is difficult if you haven’t had much practice. That’s why we need to start with small steps. And of course one size does not fit all.
We have designed this 1 day Assertiveness Training Masterclass to provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
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