Assertive behaviour is a core skill, helping teams function well and ensuring they are efficient and effective: whilst differences of opinion are healthy, angry disagreements are not.
DurationEnhance your Assertiveness
Who should attend
This session is for all staff.
Overview:
Assertive behaviour is a core skill, helping teams function well and ensuring they are efficient and effective: whilst differences of opinion are healthy, angry disagreements are not.
It is especially useful if all members of the same team have completed training which enables them to recognise this.
This half day course aims to help participants to identify the differences between assertive, aggressive and passive behaviours and to practise modifying their behaviour in different scenarios.
Objectives:
Participants are able to recognise the differences between assertive, aggressive and passive behaviours.
Participants understand how to modify behaviours
Participants have the opportunity to practise new behaviours
Participants gain skills in de-fusing difficult situations
Key Areas:
Definitions
Identifying your default approach
Recognising and dealing with aggression in others, including body language and tone of voice
Practising new behaviours
Dealing with difficult situations
The Early Years education centre provides outstanding childcare and education services to children of Imperial's staff and students, aged between 6 months and 5 years, in Prince's Gardens, South Kensington.
We believe that the right balance of nurture and inspiration will enable all those within our care to get the best start possible.
Assertiveness training aims to explain and practise a range of tried and tested techniques that will help staff be assertive in the workplace.
This workshop aims to help individuals take steps towards a more effective working relationship with their manager/ supervisor and colleagues.
Healthy self-esteem and self-confidence are essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself.
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
You will learn how to say ‘No’ without arguing or upsetting people and without feeling guilty.
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