Assertive behaviour is a core skill, helping teams function well and ensuring they are efficient and effective: whilst differences of opinion are healthy, angry disagreements are not.
DurationEnhance your Assertiveness
Who should attend
This session is for all staff.
Overview:
Assertive behaviour is a core skill, helping teams function well and ensuring they are efficient and effective: whilst differences of opinion are healthy, angry disagreements are not.
It is especially useful if all members of the same team have completed training which enables them to recognise this.
This half day course aims to help participants to identify the differences between assertive, aggressive and passive behaviours and to practise modifying their behaviour in different scenarios.
Objectives:
Participants are able to recognise the differences between assertive, aggressive and passive behaviours.
Participants understand how to modify behaviours
Participants have the opportunity to practise new behaviours
Participants gain skills in de-fusing difficult situations
Key Areas:
Definitions
Identifying your default approach
Recognising and dealing with aggression in others, including body language and tone of voice
Practising new behaviours
Dealing with difficult situations
The Early Years education centre provides outstanding childcare and education services to children of Imperial's staff and students, aged between 6 months and 5 years, in Prince's Gardens, South Kensington.
We believe that the right balance of nurture and inspiration will enable all those within our care to get the best start possible.
We have registered over 360,000 learners throughout our history and worked with over 400 organisations. OCN NI are at the forefront of education within Northern Ireland. We want to be your Awarding Organisation of choice.
To enable people to understand what assertiveness is and how it can help in communications with others to achieve a successful outcome
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