Assertiveness

Course overview

Five Reasons For Attending This Workshop:

Do you often feel that you:

• ?Leave meetings without achieving the outcome you were hoping for? 

• Could increase your influence on others’ behaviour by building your self-confidence?

• Could benefit from maintaining a positive, calm approach when faced with challenging situations or difficult people?

• Could say ‘no’ to colleagues’ requests in a constructive way?

• Need ideas and techniques to increase your assertiveness?

If the answer is “yes” to any of the above questions, you will find that this interactive, practical and informative course will help you develop your assertiveness skills in all aspects of your work and personal life.

This course will enable you to understand and use the tools of assertiveness and help you to develop your self-confidence, self-esteem and communication skills leading to more assertive and effective performance.

Is This Course Right For You?

This course is ideal for anyone who feels that they would like to improve how they communicate with others to achieve greater impact. There may be situations in which your behaviour is too passive or too aggressive and this course will help you find the right balance to any given situation. 

What Will I Learn?

• Principles of assertiveness

• Own and others' behaviour

• Assertive communication techniques

• The art of saying 'no'

• Challenging situations

• How to put together an action plan for future use

Detailed course content

• Introduction to the principles of assertiveness

• Identifying situations and people who cause a lack of assertiveness

• Developing an understanding of your own and others’ behaviour 

• Developing more positive and proactive thinking and actions

• Developing assertive communication techniques

• The art of saying ‘no’ 

• Modelling assertive behaviour

• Developing confidence in challenging situations

• Developing an assertiveness  action plan