This one day Assertiveness and Confidence course has been designed for delegates to understand the essential factors behind Assertiveness, enabling delegates to understand the processes which will make them more effective, increase their confidence and sense of achievement.
DurationCourse Overview
This one day Assertiveness and Confidence course has been designed for delegates to understand the essential factors behind Assertiveness, enabling delegates to understand the processes which will make them more effective, increase their confidence and sense of achievement.
Assertiveness is more than just what you say – it is an attitude that helps you to behave in a way that allows you to manage your interactions with others positively. This approach allows you honestly and directly to fulfil your wants, needs and desires without hurting others or letting others hurt you.
This Course Will Enable Delegates To:
Speak up for themselves without feeling embarrassed or foolish
Boost their self-esteem and confidence
Understand the difference between Non-assertive, Assertive and Aggressive behaviour
Interact with others on a more confident professional footing
Cope with conflict when it arises to attain better solutions
Learn effective responses to commonly arising situations
Course Outline
Why Assertive Behaviour is Important
Self Assessment
Aggressive, Assertive and Non-Assertive Behaviour
Obstacles to Assertiveness
Improving Self-Esteem
Coping With Conflict
Using “I” Statements
Clarification and Body Language
Assertive Responses
Building an Assertive Outlook
Who Will Benefits From The Assertiveness Course?
Anyone who needs to master the principles and practices of effective, assertive communication.Senior/junior managers, directors, administrative and technical staff have found the following benefits from this course:
increased productivity through more effective communication
increased confidence handling difficult behaviour in others
reduced interruptions at work
gained more time for creative and development opportunities
manage time more effectively and enjoyed greater self-esteem
improved decision making and reduction in procrastination
able to manage colleagues and friends effectively
enjoyed a more balanced lifestyle
increased work effectiveness and productivitye
Established for over 20 years, Keys Training is a privately owned Business Training company. The main focus is on providing training solutions to Corporate and Public Sector clients across the UK.
Many of our courses are run on client premises as closed/tailored events; we have experienced high quality trainers, committed dedicated support staff, first class training materials and a client base including several large international companies, NHS and other Government agencies and numerous medium sized and smaller organisations.
Keys Training complies rigorously with accepted codes of practice over a wide range of compliance and regulatory issues, conducts regular formal internal quality audits, and has a detailed internal Quality Manual.
Keys Training is also a recognised Investor in People. We maintain a comprehensive database of all courses and delegates who have attended and can provide on request any historical information to enable an in-depth analysis.
At Keys Training, we offer a large range of instructor led training courses to meet the needs of our clients across the country. We offer regular scheduled courses in a number of Microsoft and Personal Development Skills that are very useful in today’s work place environment.
The most popular training we offer here is the Microsoft Office Training Courses. Our trainers are qualified Microsoft Certified Trainers (MCT) and many are also accredited Microsoft Master Instructors (MMI), so you can be assured that your training will be delivered by experts that have both the knowledge and ability to teach their areas in an enjoyable and receptive manner
We only run in-house workshops so we can tailor each one to our clients needs, people and culture.
Improve your confidence and get your point over in a more effective manner.
Assertiveness is being clear about your own position, communicating this to others, and accepting their positions. Essentially it involves taking responsibility for your feelings and beliefs and not attempting to justify them. Assertiveness means standing your ground and standing up for your rights
Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.
We all can benefit from learning to get the most from working with others whilst ensuring that our own views are considered. Assertiveness is about having self-confidence without being aggressive.
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