Assertiveness

Assertive Communication

Assertive communication is effective communication. It’s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction.

They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams.

On the other hand, aggressive people communicate an impression of superiority and disrespect for the views of others. They may ‘win’, but they cause conflict, damage relationships and set themselves up for retaliation.

Objectives

At the end of the assertive communication course participants will:

• Understand the principles and benefits of assertive communication.

• Know how to improve their personal effectiveness when communicating in everyday situations.

• Be able to project a more confident, open and competent image.

• Know how to reduce conflict in difficult situations

Delegates Will Learn

• What is assertiveness? Why is it so important? What prevents people from being assertive?

• How to ask for what you want. The link between influencing skills and assertiveness. When not to be assertive.

• How to recognise aggressive, assertive and non-assertive behaviour.

• How to use assertive communication in meetings.

• 9 Assertiveness techniques. How to say the right thing at the right time.

• How to say ‘no’ in a way that people respect.

• How to handle conflict.

• How to give and receive feedback/criticism/praise.

• How to strike the balance between being ‘too nice’ and coming on ‘too strong’.

• How to manage and control your inner dialogue.

• How to use body language and voice control.

• How to deal with aggressive behaviour. Managing the put down.

• How to keep people working with you, not against you.