Assertive communication is effective communication. It’s how to deal confidently and successfully with the people around you. Assertive people feel in control,
DurationAssertive Communication
Assertive communication is effective communication. It’s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction.
They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams.
On the other hand, aggressive people communicate an impression of superiority and disrespect for the views of others. They may ‘win’, but they cause conflict, damage relationships and set themselves up for retaliation.
Objectives
At the end of the assertive communication course participants will:
Understand the principles and benefits of assertive communication.
Know how to improve their personal effectiveness when communicating in everyday situations.
Be able to project a more confident, open and competent image.
Know how to reduce conflict in difficult situations
Delegates Will Learn
What is assertiveness? Why is it so important? What prevents people from being assertive?
How to ask for what you want. The link between influencing skills and assertiveness. When not to be assertive.
How to recognise aggressive, assertive and non-assertive behaviour.
How to use assertive communication in meetings.
9 Assertiveness techniques. How to say the right thing at the right time.
How to say ‘no’ in a way that people respect.
How to handle conflict.
How to give and receive feedback/criticism/praise.
How to strike the balance between being ‘too nice’ and coming on ‘too strong’.
How to manage and control your inner dialogue.
How to use body language and voice control.
How to deal with aggressive behaviour. Managing the put down.
How to keep people working with you, not against you.
About LDL
Welcome to LDL! We are a London-based company with a proven reputation for delivering inspirational sales, leadership, management, negotiation and presentation skills training courses that achieve solid results.
Our outstanding team of consultants operate across an international client base, ranging from the US to Hong Kong and many places in between.
LDL courses are available open and bespoke – in person or virtual – and cater for all levels of experience – from the Senior Management Programme to Close That Sale!, the biggest selling programme in UK training history.
At LDL the quality of our training is exceptional: in 2023, 89% of delegates rated our public programmes as ‘Excellent’ on course evaluation forms.
Over the past five years, 99% of delegates on both our public and tailored incompany programmes have rated them as ‘Good’ or ‘Excellent’. Visit our Client Stories page to find out more about what our clients say about us.
Meet Some Of Our Key People
At LDL we are passionate about getting people to outperform themselves. A consultancy is only ever as good as the people who represent it. Recognising this we have stuck to our maxim of ‘superstars’ only.
Each member of the consultancy team has an outstanding track record in their chosen field plus the ability to coach and develop in a fresh, fun, high-energy format that gets results.
Their specialist areas include sales, leadership, negotiation, communication, innovation, social media, service excellence, major accounts, project management and team building.
In this day and age, new ways to achieve more productivity are being released daily, and for companies to keep up, they need to keep their professionals up to date through training and retraining. We cater to professionals from all walks of life.
Understand the advantages of behaving assertively and the consequences of other types of behaviours
The course is founded on the key principle underlying all assertive behavior: Assertiveness is about controlling our own actions, not the actions of others. By changing our own steps in the dance of communication, we can change the interaction.
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
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