Apply practical and relevant skills to behave assertively
Who Should Attend?
Senior Managers who would like a refresher and to develop their confidence, influence and negotiation skills
Departmental Directors and Departmental Managers who would like practical and relevant techniques
Those involved in negotiations, resolving conflicts and dealing with confrontation
Team Leaders and team members
Project Managers
Operations managers
Accreditations
Outcomes
Develop and apply negotiation skills and techniques to a range of situations
Influence people positively
Apply practical and relevant skills to behave assertively
Apply NLP™ and Emotional Intelligence to self-development
Course Topics:
Assertiveness
Characteristics and skills of assertiveness
Handling difficult people with confidence
Giving feedback and receiving criticism constructively
Responding appropriately to aggressive, assertive and passive people
LCT has more than 25 years experience of working in partnership with international clients to deliver training and consultancy solutions leading to positive professional development outcomes.
Our Values
Our core values of Quality, Respect, Innovation, Success and Collaboration underpin everything that we do.
Quality: We are committed to delivering high-quality programmes to our delegates and clients. This includes ensuring that our instructors are knowledgeable and experienced, and that their resources are up-to-date, relevant and effective.
Respect: Mutual respect forms the basis of our business. We hold in high esteem our clients and our delegates and we earn their respect in the way we behave. We value all our stakeholders and treat them with consideration.
Innovation: We are a progressive company and are always looking for ways to improve and update our programmes. For example, we are always incorporating new technologies, developing new teaching methods, and adapting to the changing requirements of our clients.
Success: Our ultimate purpose is to help our delegates achieve their professional goals. We are committed to providing the support, resources, and opportunities necessary for our delegates to succeed.
Collaboration: We understand that learning is a collaborative process. Our global outlook aims to foster long-term partnerships with our clients and business leaders to provide our delegates with a well-rounded education and valuable networking opportunities.
This course is for those who would like to develop their confidence and assertiveness in the workplace. It explores different contexts and offers practical tools to develop individuals to communicate and deal with a range of situations more effectively.
Assertiveness training for employees at your workplace can help everyone speak up clearly yet calmly.
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and can leave us feeling inadequate, stressed and angry.
•Understand the meaning of aggressive, assertive and passive behaviour • Learn a range of assertiveness techniques • Know how to use assertiveness to help a situation. This course is delivered in Partnership with Mind Aberystwyth.
Healthy self-esteem and self-confidence are essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself.
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