Apply practical and relevant skills to behave assertively
Who Should Attend?
Senior Managers who would like a refresher and to develop their confidence, influence and negotiation skills
Departmental Directors and Departmental Managers who would like practical and relevant techniques
Those involved in negotiations, resolving conflicts and dealing with confrontation
Team Leaders and team members
Project Managers
Operations managers
Accreditations
Outcomes
Develop and apply negotiation skills and techniques to a range of situations
Influence people positively
Apply practical and relevant skills to behave assertively
Apply NLP™ and Emotional Intelligence to self-development
Course Topics:
Assertiveness
Characteristics and skills of assertiveness
Handling difficult people with confidence
Giving feedback and receiving criticism constructively
Responding appropriately to aggressive, assertive and passive people
LCT has more than 25 years experience of working in partnership with international clients to deliver training and consultancy solutions leading to positive professional development outcomes.
Our Values
Our core values of Quality, Respect, Innovation, Success and Collaboration underpin everything that we do.
Quality: We are committed to delivering high-quality programmes to our delegates and clients. This includes ensuring that our instructors are knowledgeable and experienced, and that their resources are up-to-date, relevant and effective.
Respect: Mutual respect forms the basis of our business. We hold in high esteem our clients and our delegates and we earn their respect in the way we behave. We value all our stakeholders and treat them with consideration.
Innovation: We are a progressive company and are always looking for ways to improve and update our programmes. For example, we are always incorporating new technologies, developing new teaching methods, and adapting to the changing requirements of our clients.
Success: Our ultimate purpose is to help our delegates achieve their professional goals. We are committed to providing the support, resources, and opportunities necessary for our delegates to succeed.
Collaboration: We understand that learning is a collaborative process. Our global outlook aims to foster long-term partnerships with our clients and business leaders to provide our delegates with a well-rounded education and valuable networking opportunities.
This course especially beneficial for organisations large or small who want to empower their female work force to become more confident and enable their staff to navigate and overcome gender norms using effective communication skills and techniques.
We deliver on promises, on time, within budget, every time
Assertiveness is both an emotion and a communication style. As an emotion, it means having the right level of self-confidence. As a communication style, assertiveness means using the right words, voice tones and body language.
This Course will help to empower people to develop the skills required to build upon communication skills, being self-assured and confident without being aggressive
In this course, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want.
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