• Understanding the different styles of behaviour - assertive, passive, aggressive
DurationThe principles of assertion
• Recognising assertiveness
• Understanding the different styles of behaviour - assertive, passive, aggressive
• The need for assertiveness, persuasion and communication
• The difference between aggression and assertiveness
Self-assessment
• Recognising your own style
• What are the strengths and weaknesses of your style
• How to apply assertiveness at work
• Recognising and dealing with your own anxiety, apprehension and fear
Assertiveness and body language
• What is positive body language?
• Projecting a more confident, open and competent image
• How to use positive body language to influence others perceptions
Taking control with positive language and voice control
• Benefiting from win-win assertiveness
• Listening, understanding, discussing, being specific
• Using assertiveness in meetings
• Making requests without manipulation
• Giving and receiving feedback
• Establishing your goals and an action plan for implementing on return to work
Saying No
• Refusing unreasonable requests with confidence
• How to say no without feeling guilt
Using assertiveness positively
• Using assertiveness to manage criticism, confrontation and anger
• Managing challenging situations
• Using assertiveness to form stronger relationships
Questions and Answers
Everyone who attends a classroom course tells us the same thing - there's an amazing vibe and energy. It doesn't happen by accident, our front of house staff are amazing. We hire people with interesting stories from all over the world, who understand how to put people at ease.
We play great music that's curated to make you feel ready for the day ahead. We want you to feel like you've arrived at the house of an old friend. Welcomed, relaxed and looked after.
I also offer a range of courses which will give you the tools and knowledge to inspire and empower you, to help you to heal yourself, to heal your loved ones, to heal your home, to start attracting what you truly want in your life, and to help you plan for your success however you define it to ...
We only run in-house workshops so we can tailor each one to our clients needs, people and culture.
life can be very painful. These skills will provide opportunities and benefits to participants in their professional and personal lives.
Being assertive at work is an art worth cultivating. Assertive people make better leaders and better team members. Knowing how to respond to typical work challenges assertively can make your working life easier and help you be more productive and happier at work.
This course is aimed at anyone, at any level of the organisation that struggles to remain assertive both inside and outside of the workplace.
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