• Understanding the different styles of behaviour - assertive, passive, aggressive
DurationThe principles of assertion
• Recognising assertiveness
• Understanding the different styles of behaviour - assertive, passive, aggressive
• The need for assertiveness, persuasion and communication
• The difference between aggression and assertiveness
Self-assessment
• Recognising your own style
• What are the strengths and weaknesses of your style
• How to apply assertiveness at work
• Recognising and dealing with your own anxiety, apprehension and fear
Assertiveness and body language
• What is positive body language?
• Projecting a more confident, open and competent image
• How to use positive body language to influence others perceptions
Taking control with positive language and voice control
• Benefiting from win-win assertiveness
• Listening, understanding, discussing, being specific
• Using assertiveness in meetings
• Making requests without manipulation
• Giving and receiving feedback
• Establishing your goals and an action plan for implementing on return to work
Saying No
• Refusing unreasonable requests with confidence
• How to say no without feeling guilt
Using assertiveness positively
• Using assertiveness to manage criticism, confrontation and anger
• Managing challenging situations
• Using assertiveness to form stronger relationships
Questions and Answers
Everyone who attends a classroom course tells us the same thing - there's an amazing vibe and energy. It doesn't happen by accident, our front of house staff are amazing. We hire people with interesting stories from all over the world, who understand how to put people at ease.
We play great music that's curated to make you feel ready for the day ahead. We want you to feel like you've arrived at the house of an old friend. Welcomed, relaxed and looked after.
Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.
We tailor training courses to your precise needs, working with your policies, procedures and values. We frequently blend several skill elements together supporting specific business goals and themes.
In our experience this is often a very misunderstood behaviour and is often confused with aggression. We are not born assertive and the behaviour does not come naturally to most people.
Identify situations where you will likely need to communicate assertively
Identify the difference between assertive, aggressive and passive communication and determine their own preference
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