Assertiveness

Assertiveness And Managing Conflict

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.

Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations.

However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Assertiveness And Conflict Course Agenda

Morning

• Introduction/course aims and objectives

• Recognising assertive, aggressive and passive behaviors

• Developing assertive body language

• Questionnaire-Assertiveness style analysis

• Recognising classic profiles of difficult people

• Handling aggressive behaviours in others

Afternoon

• Understanding the causes of conflict

• Preparing for conflict situations

• Handling conflict assertively

• Mediation skills and conflict resolution

• Role-play and critique

• Action plans

• Course paperwork