This course concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation.
DurationAssertiveness and Personal Impact
What will you learn on this assertiveness training course?
This course concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation.
The course also concentrates on developing self-awareness for a more fulfilling life, both in the workplace (to build your profile), and at home.
The objectives for this course are to:
Build confidence and self-esteem
Understand assertiveness and your rights
Learn how to recognise your own and others different behavioural styles
Build confidence and self-assurance as a ‘way of being’
Know how to make and refuse requests effectively and with courtesy
Course Content
Self Esteem
What is self esteem
What is low-self-esteem and how to overcome it
Identify how you feel about yourself
Mechanisms for raising and maintaining self-worth
Assertiveness & Behavioural Styles
Clarify the difference between aggressive, assertive and passive behaviour
Recognise the effects of each type on self and others
Gain tips towards assertiveness
Learn how to recognise different behavioural styles
Identify your own behavioural style
Identify others’ behavioural style
Confidence & Building Your Profile
Confidence
How to create a good first impression
Influencing Skills & Credibility
Build your profile and have a good level of self-awareness
Making & Refusing Requests
Know how to make and refuse requests effectively and with courtesy
How to make requests without fear
How to say ‘no’ effectively
About Us
Paradise Training is an integral part of Paradise Computing Ltd, an IT company providing high-quality business management solutions. Together, Paradise offers expert support for Sage 200 finance software, bespoke application development, cloud hosting and IT infrastructure support as well as delivering outstanding training courses.
Track Record
We are proud to work with several international household names, as well as supporting a wide variety of valued smaller local businesses.
Since 1987 we have successfully provided robust and innovative technical solutions to our customers. Our commitment to providing on-time and on-budget delivery means many of our customers keep coming back to us, project after project.
Approach
Our approach is to resolve the challenges faced by our customers with the expertise that comes from many years of working in our chosen fields and honing our skills.
We value enthusiasm and lateral thinking, and use this to keep our services fresh. We are always learning about new methods, techniques and products and research the effectiveness of these for the benefit of our customers.
Our People
Our people are all professional and motivated, working well together in teams to provide different perspectives on issues. The teams (Cloud, Sage and Training) also exchange information regularly to see how they can support and complement each other to provide a better overall service.
Location
Paradise is based in a converted farm on the historical Althorp Estate, 2 miles north of Northampton. We service local businesses in Northamptonshire, the Midlands and nationally throughout the UK.
This places us conveniently in the heart of the UK, with roads to the north and south (M1), west (M6) and east (A14), as well as being on the main railway line with Northampton station only 5 minutes from the office. See a map here.
North Kent Training Service offers training for organisations across all sectors and individual learners in Kent, Medway and the South East. Courses include First Aid, Food Safety, Health and Safety and Business skills such as Time Management, Communication Skills and Management.
In doing so they can develop and adapt effective skills to help them manage their performance both personally and professionally in a range of different situations.
It made me think that assertiveness means different things to different people. For me it simply means achieving that balance of articulating clearly and concisely what we need or want whilst being mindful of the needs and wants of others.
Assertive behaviour is a core skill, helping teams function well and ensuring they are efficient and effective: whilst differences of opinion are healthy, angry disagreements are not.
To develop a good understanding of how to take influencing to the next level by optimising aspects of personal image, charismatic communication, assertiveness and other behaviours utilised by key influencers.
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