Assertiveness

Assertiveness

This Assertiveness and Self Confidence Training Course empowers people with the confidence to be “heard”. You will also learn enhance and develop techniques to communicate politely and assertively without being pushy.

Join PD Training’s Assertiveness and Self Confidence Training Course, or have a trainer come to your workplace in Auckland, Wellington and Christchurch.

Course Outline for Assertiveness & Self Confidence Training

Topic 1
Me, We – Making Your Mark

•     Understanding Self-Confidence
•     Understanding Me
•     Understanding Others
•     Reflection

Topic 2
How We Behave – Thoughts And Responses

•     The good, the bad and the ugly
•     Doubt
•     Realistic Concern and Doubt
•     Projecting Self Confidence
•     Reflection

Topic 3
Communicating With Confidence

•     What you say
•     How you say it
•     Listening
•     Reflection

Topic 4
Self Confidence – Building It And Rebuilding It

•     Building on your Strengths
•     Confidence Spoilers
•     Building Confidence – four areas of focus
•     Workplace Challenges to Self Confidence
•     Reflection

Topic 5
Mastering Assertiveness – When And How To Use It

•     Your Rights
•     Getting over saying ‘no’
•     Ways of Saying No
•     Being Assertive Towards your boss
•     Reflection

Topic 6
We’re All Different – Asserting In A Global World

•     The cultural dimension of assertiveness and self-confidence
•     Social Media and Self-Confidence
•     Reflection

Topic 7
Reflections

•     Create an Action Plan
•     Accountability = Action