Assertiveness

by Promise Training & Consultancy Claim Listing

There will be times and situations, for example when giving or receiving feedback, or when handling a difficult person, when you need to influence, motivate and persuade others.

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Course Details

Course Overview

There will be times and situations, for example when giving or receiving feedback, or when handling a difficult person, when you need to influence, motivate and persuade others.

To do so requires a personally confident, positive and winning manner; a manner that is both forceful and diplomatic and neither timid nor dismissive.

This is assertiveness. Assertive behaviour includes standing up for your rights without infringing on the rights of others. Assertiveness results in an “I win; you win” outcome. Assertion ...

Learning Objectives

By attending this highly interactive program delegates will:

  • Recognize the link between assertiveness, confidence and self-esteem

  • Identify the best approach to use when voicing ideas and opinions assertively

  • Handle difficult situations and people confidently and assertively and honestly

  • Deal with criticism, confrontation, anger, and negativity effectively and positively

  • Overcome feelings of apprehension and understand the importance of (appropriate) language and body language to assertiveness

  • London Branch

    86-90 Paul Street, London

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