DurationContents:
Introduction to your Course
The Definition of Assertiveness
Unassertive Behaviour
The Consequences of Unassertive Behaviour
Assertive Behaviour
Becoming More Assertive
Body Language
Being Brave
Techniques for Being Assertive
Criteria for Being Assertive (DESC response)
Giving and Receiving Critisicm
Outcome:
At the end of this course learners will have the ability to analyse their behaviour against the criteria for ''assertive behaviour'' and pinpoint the errors they are making. They will have the necessary skills and knowledge on how to implement assertive behaviour and set clear parameters for themselves and others.
Staff Training is a SETA Accredited soft skills training company with more than 60 workshops on offer. Your venue or ours or virtual - our training is available nationally.
SETA accredited workshops and learnerships, Super Sessions or online learning, Staff Training has been providing South Africa with more than 60 types of training solutions for over 20 years.
Our strength lies in our ability to make workshops relevant, interesting and entertaining, whilst providing you with both pre and post workshop options to ensure sustainability of learning.
The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike.
Communication Skills and Assertiveness courses are offered by Malaikas Education & Resourcing Consultants .
By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.
Become more assertive, thereby reducing conflict, failure, stress and dissatisfaction.
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