Assertiveness

Contents:

• Introduction to your Course

• The Definition of Assertiveness

• Unassertive Behaviour

• The Consequences of Unassertive Behaviour

• Assertive Behaviour

• Becoming More Assertive

• Body Language

• Being Brave

• Techniques for Being Assertive

• Criteria for Being Assertive (DESC response)

• Giving and Receiving Critisicm

Outcome:

At the end of this course learners will have the ability to analyse their behaviour against the criteria for ''assertive behaviour'' and pinpoint the errors they are making. They will have the necessary skills and knowledge on how to implement assertive behaviour and set clear parameters for themselves and others.