This course will teach you how to… Be influential when dealing with challenging people. Get your message across in an engaging and confident way. Look and act assertively at meetings and presentations. Handle conflict diplomatically and professionally. Say NO positively when you need to.
DurationAssertiveness Training Course Overview
We guarantee there will never be more than 6 people per course. We want to focus on your specific challenges. We want you to get everything you can from the day.
You can ask questions and get answers about being more assertive from an expert in a relaxed environment. You’ll leave the course with a personal assertiveness plan and clear objectives.
Course overview
Our assertiveness training gives delegates the skills to be assertive in work situations. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers.
They discover how to influence people and maintain a positive working relationship, even when someone challenges their opinion or disagrees with them. The course is suitable for all levels of seniority.
Introduction
Course objectives and overview
Identifying what constitutes true ‘assertiveness’ in a work environment.
Understanding your natural assertiveness style
Revealing if your natural communication style is helping or hindering you being assertive.
Discovering your instinctive assertiveness style when you’re under pressure.
Knowing how and when to adapt your assertiveness style to really influence a challenging situation in the workplace.
Assertive behaviours
Exploring different ways to be assertive and influential in work situations.
Understanding the passive and active sides of assertiveness.
Using your body language and voice assertively to get people to listen to you and respect your opinion.
Assertive language
Focusing your message and knowing what you want to achieve.
Using positive language even when communicating messages people don’t want to hear.
Finding a way to enthuse people by making your message positive even when they disagree with you.
Confidence And Assertiveness
Feeling comfortable and having confidence when presenting your opinion assertively to seniors.
Overcoming shyness when speaking in front of a group at work meetings.
Turning nerves or anxiety into positive traits that actually help, rather than hinder you when you need to be assertive.
Assertiveness in practice
Saying ‘No’ assertively when a work colleague asks you to do something that will affect your other priorities.
Using work meetings as a focus for adopting assertive behaviour.
Dealing with conflict assertively and sensitively.
Developing a personal assertiveness action plan focused specifically on your work responsibilities.
This course will teach you how to…
Be influential when dealing with challenging people.
Get your message across in an engaging and confident way.
Look and act assertively at meetings and presentations.
Handle conflict diplomatically and professionally.
Say NO positively when you need to.
Welcome to Think Confidence
We want you to be ‘happy’ and feel ‘in control’
Your decision to invest in yourself and boost your confidence can lead to profound differences – in all areas of your life. The truth is that everyone struggles with self-confidence at some time or other.
But regardless of your particular ‘gremlin’, rest assured that confidence is actually a skill that you CAN develop – even if you can’t imagine how that could be possible for you right now.
That’s exactly why Think Confidence exists…
We‘re here to help equip you with the knowledge, feedback and practical techniques you need to overcome whatever holds you back – so you feel empowered to step out of your comfort zone and achieve your full potential.
Wherever you are, whatever you do – we can help you. We deliver courses live by video-link as well as face to face in our UK venues. Mike McClement also offers one to one personal coaching worldwide.
You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky.
This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
North Kent Training Service offers training for organisations across all sectors and individual learners in Kent, Medway and the South East. Courses include First Aid, Food Safety, Health and Safety and Business skills such as Time Management, Communication Skills and Management.
During this course, you will learn and understand when to be assertive in appropriate situations. You will explore when assertive behaviour is appropriate and the positive and negative effects of these behaviours.
It made me think that assertiveness means different things to different people. For me it simply means achieving that balance of articulating clearly and concisely what we need or want whilst being mindful of the needs and wants of others.
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