Assertiveness

Assertiveness Training Course Overview

We guarantee there will never be more than 6 people per course. We want to focus on your specific challenges. We want you to get everything you can from the day.

You can ask questions and get answers about being more assertive from an expert in a relaxed environment. You’ll leave the course with a personal assertiveness plan and clear objectives.

Course overview

Our assertiveness training gives delegates the skills to be assertive in work situations. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers.

They discover how to influence people and maintain a positive working relationship, even when someone challenges their opinion or disagrees with them. The course is suitable for all levels of seniority.

Introduction

 Course objectives and overview
 Identifying what constitutes true ‘assertiveness’ in a work environment.

Understanding your natural assertiveness style

 Revealing if your natural communication style is helping or hindering you being assertive.
 Discovering your instinctive assertiveness style when you’re under pressure.
 Knowing how and when to adapt your assertiveness style to really influence a challenging situation in the workplace.

Assertive behaviours

 Exploring different ways to be assertive and influential in work situations.
 Understanding the passive and active sides of assertiveness.
 Using your body language and voice assertively to get people to listen to you and respect your opinion.

Assertive language

 Focusing your message and knowing what you want to achieve.
 Using positive language even when communicating messages people don’t want to hear.
 Finding a way to enthuse people by making your message positive even when they disagree with you.

Confidence And Assertiveness

 Feeling comfortable and having confidence when presenting your opinion assertively to seniors.
 Overcoming shyness when speaking in front of a group at work meetings.
 Turning nerves or anxiety into positive traits that actually help, rather than hinder you when you need to be assertive.

Assertiveness in practice

 Saying ‘No’ assertively when a work colleague asks you to do something that will affect your other priorities.
 Using work meetings as a focus for adopting assertive behaviour.
 Dealing with conflict assertively and sensitively.
 Developing a personal assertiveness action plan focused specifically on your work responsibilities.

This course will teach you how to…

•  Be influential when dealing with challenging people.

•  Get your message across in an engaging and confident way.

•  Look and act assertively at meetings and presentations.

•  Handle conflict diplomatically and professionally.

•  Say NO positively when you need to.