Assertiveness

Our Assertiveness training course will help you understand why assertiveness is so important and learn the key skills needed for success. During the course attendees will have the opportunity to consider their own situation and develop a personal communication style that works for them and for their business.

Please note that this course is customisable, so you can focus on learning the skills that are most important to you.

Benefits of attending this course…

Assertiveness is a valuable communication skill which is balanced, practical and calm. It helps us better deal with others by increasing self-confidence and personal effectiveness.
The purpose of this course is to explore the ways in which we behave at work and to ensure that this behaviour is effective in a wide range of situations.

Who is it for?

Those who want to communicate more effectively and get their message across to others.

Objectives

By the end of the training you will be able to…

• Demonstrate an understanding of what assertiveness is (and what it is not).

• Describe the benefits of assertive behaviour for yourself and for the organisation in which you work.

• Identify and explain the common barriers to assertive behaviour.

• Use specific techniques to deal with difficult situations in an assertive manner.

Content

• The difference between passive and aggressive behaviour

• The characteristics of assertive behaviour (and the barriers that may prevent us from being assertive).

• Identifying your own style of behaviour at work.

• Recognising our rights and responsibilities.

• Overview and application of assertiveness techniques.

• The importance of assertive body language.

• Sharpening your listening and questioning skills.

• Using assertiveness to reach a workable compromise.

• Giving and receiving feedback that makes a positive difference.

• Developing an assertiveness ‘Action Plan’.