Assertiveness

 Description:

This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner

Objectives:

Upon completion of the course participants will be able to develop confidence in the use of assertiveness skills, Understand different behaviour patterns and the reasons they arise, understand the need for negotiation and persuasion in the workplace and practice assertiveness skills

Introduction

Nature or nurture? Making a choice

Getting It Together

Tension control
Feel good about yourself

Positive Attitude

Self awareness and self esteem Positive self image
Positive language
Positive affirmations

Positive thoughts Positive outcomes

Rights And Wrong

Everyone’s basic rights

How Assertive Are You

Exercise

Now See Hear

Listening
The art of small talk Conflict Resolution Active Listening

Body Language

How to read it How to use it

Relationship

Mirroring and matching

Words And Pharses

Direct, assertive communication Honesty
Spontaneity

Power

Confident delivery Volume and intonation Projection
Position and status

Yes And No

Making and refusing requests Broken record technique

Problem People

Prevention is better than cure Assumptions about problem people How to stay calm
Tricky Situations