This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner
DurationDescription:
This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner
Objectives:
Upon completion of the course participants will be able to develop confidence in the use of assertiveness skills, Understand different behaviour patterns and the reasons they arise, understand the need for negotiation and persuasion in the workplace and practice assertiveness skills
Introduction
Nature or nurture? Making a choice
Getting It Together
Tension control
Feel good about yourself
Positive Attitude
Self awareness and self esteem Positive self image
Positive language
Positive affirmations
Positive thoughts Positive outcomes
Rights And Wrong
Everyone’s basic rights
How Assertive Are You
Exercise
Now See Hear
Listening
The art of small talk Conflict Resolution Active Listening
Body Language
How to read it How to use it
Relationship
Mirroring and matching
Words And Pharses
Direct, assertive communication Honesty
Spontaneity
Power
Confident delivery Volume and intonation Projection
Position and status
Yes And No
Making and refusing requests Broken record technique
Problem People
Prevention is better than cure Assumptions about problem people How to stay calm
Tricky Situations
Training 26 – A Brief History: Formerly the Commercial Training Division of Chel, Training 26 launched in July 1999 following a Management buy-out and re–branding exercise. Our aim has always been to provide customer-focused and cost-effective training solutions.
One of the biggest questions, why 26? In a nutshell, the company was formed on 26th June 1999, and Paul Furness, one of the original management team, liked to run the occasional marathon in his spare time.
The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.
Aggression is what you resort to if you don’t want to be ‘passive’ any longer but don’t know how to act assertively. It’s counter-productive in the long term because even if you get what you want this time, people are more likely to resist you in the future. Far better to find the middle ...
The courses are for anyone, men and women, young or old of any background or ability. The courses are entirely suitable both for people who want to be more assertive in everyday situations and people who want to apply the skills in professional contexts. The more varied students are the better the ...
This course will enable you to understand and use the tools of assertiveness and help you to develop your self-confidence, self-esteem and communication skills leading to more assertive and effective performance.
Assertiveness Training with Confidence Building course enables the delegates to gain all the benefits of self-confidence and learn how to empower yourself. When people are asked what it is that they would like to have instead of money, their answer is self-confidence and positive behaviour. Having ...
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