Identify the difference between assertive, aggressive and passive communication and determine their own preference
DurationPlease note: If people have attended "Assertiveness Techniques" they do not need to attend "Assertiveness Skills".
Learning Objectives - At the end of the course delegates will be able to:
Identify the difference between assertive, aggressive and passive communication and determine their own preference
Increase the range of responses and use the techniques that will enable them to communicate assertively in different contexts
Have greater confidence in how they communicate with others
Deal more effectively with challenging situations
Course Content
Benefits of being more assertive
Recognising behavioural patterns – passive, aggressive, assertive
The impact of behaviour on others
How best to deal with different behaviour styles
Rational and irrational thoughts
The 3Vs of assertive communication
Identify your goal
Setting clear boundaries
Techniques for being more assertive
Challenging situations and how to deal with them
History:
Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control, and develop self-confidence w...
This course differs from commercially available courses in that it addresses assertiveness skills in the context of schools, colleges and trade unions.
Assertiveness skills are a vital life skill and can be used in all aspects of life, including work and personal relationships and in social situations. Having an understanding of assertiveness and being able to be assertive will boost your confidence, giving you every chance of getting the best o...
"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy" Norman Vincent Peale (1898 - 1993)
Becoming more assertive can be immensely beneficial - discover how to deal with people confidently and effectively, without being too passive or aggressive. This course will benefit lawyers and non-law professionals alike.
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