Identify the difference between assertive, aggressive and passive communication and determine their own preference
DurationPlease note: If people have attended "Assertiveness Techniques" they do not need to attend "Assertiveness Skills".
Learning Objectives - At the end of the course delegates will be able to:
Identify the difference between assertive, aggressive and passive communication and determine their own preference
Increase the range of responses and use the techniques that will enable them to communicate assertively in different contexts
Have greater confidence in how they communicate with others
Deal more effectively with challenging situations
Course Content
Benefits of being more assertive
Recognising behavioural patterns – passive, aggressive, assertive
The impact of behaviour on others
How best to deal with different behaviour styles
Rational and irrational thoughts
The 3Vs of assertive communication
Identify your goal
Setting clear boundaries
Techniques for being more assertive
Challenging situations and how to deal with them
History:
We provide an outstanding educational environment for our students and support the highest-quality research, tackling some of the world's greatest challenges.
Assertively And Effectively Course Is Offered By Yorkshire Courses for Lawyers
Being assertive is a core communication skill. It is not about being aggressive or angry, but rather it's about having confidence in what you believe in whilst showing total respect for others' opinions.
The assertiveness training course can be held at your premises or at an agreed offsite location. The course delves in to how delegates can understand different behavioural styles and make informed choices about how they respond in different circumstances.
Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
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