Identify the difference between assertive, aggressive and passive communication and determine their own preference
DurationPlease note: If people have attended "Assertiveness Techniques" they do not need to attend "Assertiveness Skills".
Learning Objectives - At the end of the course delegates will be able to:
Identify the difference between assertive, aggressive and passive communication and determine their own preference
Increase the range of responses and use the techniques that will enable them to communicate assertively in different contexts
Have greater confidence in how they communicate with others
Deal more effectively with challenging situations
Course Content
Benefits of being more assertive
Recognising behavioural patterns – passive, aggressive, assertive
The impact of behaviour on others
How best to deal with different behaviour styles
Rational and irrational thoughts
The 3Vs of assertive communication
Identify your goal
Setting clear boundaries
Techniques for being more assertive
Challenging situations and how to deal with them
History:
This course will explore what assertion is and how it can be applied. Assertion is often assumed to be a negative and perhaps even aggressive technique associated with those who shout louder than the rest. In reality, assertion when done correctly does not fall on the passive-aggressive spectrum at
life can be very painful. These skills will provide opportunities and benefits to participants in their professional and personal lives.
This course aims to give delegates an understanding of the tools and techniques behind staying consistently assertive and recognising passive and aggressive behaviour.
Our training courses are tailored for each individual businesses needs and we draw from a wide range of core material. This has been developed through years of experience and study of the science of developing people and businesses.
The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.
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