Assertiveness

Please note: If people have attended "Assertiveness Techniques" they do not need to attend "Assertiveness Skills".

Learning Objectives - At the end of the course delegates will be able to:

• Identify the difference between assertive, aggressive and passive communication and determine their own preference

• Increase the range of responses and use the techniques that will enable them to communicate assertively in different contexts

• Have greater confidence in how they communicate with others

• Deal more effectively with challenging situations

Course Content

• Benefits of being more assertive

• Recognising behavioural patterns – passive, aggressive, assertive

• The impact of behaviour on others

• How best to deal with different behaviour styles

• Rational and irrational thoughts

• The 3Vs of assertive communication

• Identify your goal

• Setting clear boundaries

• Techniques for being more assertive

• Challenging situations and how to deal with them