Identify the difference between assertive, aggressive and passive communication and determine their own preference
DurationPlease note: If people have attended "Assertiveness Techniques" they do not need to attend "Assertiveness Skills".
Learning Objectives - At the end of the course delegates will be able to:
Identify the difference between assertive, aggressive and passive communication and determine their own preference
Increase the range of responses and use the techniques that will enable them to communicate assertively in different contexts
Have greater confidence in how they communicate with others
Deal more effectively with challenging situations
Course Content
Benefits of being more assertive
Recognising behavioural patterns – passive, aggressive, assertive
The impact of behaviour on others
How best to deal with different behaviour styles
Rational and irrational thoughts
The 3Vs of assertive communication
Identify your goal
Setting clear boundaries
Techniques for being more assertive
Challenging situations and how to deal with them
History:
The aim of the workshop is to encourage you to make decisions and implement changes that will give you direction and add value to your life.
. Alternatively, if you find yourself in a position where you feel people are taking advantage of your good nature or that you need to stand up for yourself more in a non-aggressive manner then you will gain a great deal from this training course.
This course explores ways to increase your visibility, approach new people, and most importantly, boldly deal with difficult situations with composure.
In our experience this is often a very misunderstood behaviour and is often confused with aggression. We are not born assertive and the behaviour does not come naturally to most people.
Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.
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