The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.
DurationOverview
A course which will equip participants with the skills and knowledge they need to become more confident in their exchanges at work and in the wider aspects of their life.
The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.
Aim
To provide tools and techniques to enable delegates to evaluate and adjust their behaviours to appear more assertive in their discussions with others including colleagues, customers and other stakeholders.
“Today has helped me understand the impact of my behaviour upon others…and also to deal with those “difficult” characters at work more effectively…thanks!”
Sarah Hall – Clerical Officer, Financial Services
Content
By The End Of The Course, Delegates Will Be Able To:
Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.
Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
Understand how to improve both self-esteem and confidence through positive thinking and actions.
Recognise non-verbal behaviours and the signals they portray.
Encourage self analysis and drivers behind certain behaviours and the basics of transactional analysis to change automatic responses.
Give a clear description of what assertiveness is and why it is important for effective working relationships.
Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them.
Appreciate that avoiding situations will often lead to conflict in the long run.
An award winning management and leadership training company with an enviable reputation for design and delivery of bespoke and accredited training to a wide range of clients, including many house hold names.
The company was formed in 1996 by Dawn Edwards a multi-award winning Entrepreneur based in Nottinghamshire, and formerly president of East Midlands Chamber of Commerce (Derbys, Notts, Leics) in 2019/20.
We work closely with our clients throughout the training and development cycle, assisting them with identifying training needs, creating programmes in response which bring tangible benefits and enhance performance at all levels in the organisation.
We have high levels of interaction with our clients and stakeholders, most often Human Resources or Learning and Development / Training Managers, who are tasked with spotting, retaining and developing talent in their organisations.
We offer training programmes in-company, throughout the UK, designed to meet the specific requirements of our client organisations.
We specialise in Leadership, Management and inter-personal skills development and aim to be the best in our field in delivering practical work-based solutions.
Short courses and qualifications are available in a wide range of topics and can be delivered at a location and at a date and time to suit you.
We also offer a range of courses on published dates throughout the year which are held at our purpose built training and conference centre in Nottinghamshire.
Our facilities are also available for hire and are perfect for meetings and training courses, with ample space in a tranquil and relaxing environment.
Why Use Challenge?
Award winner in it’s field – with various accolades including a National Training Award.
90% of our client companies have used us more than once – repeat business is always a testimony to client satisfaction.
An overall delegate satisfaction rate on our programmes of 9.2 over the past 3 years.
A pass rate of 96% on our accredited programmes, brought about we are told by our exceptional support and guidance.
Institute of Leadership and Management accredited centre and largest delivery centre within the East Midlands area with Nationwide coverage
Direct claim status for qualifications from Level 2 to Level 7 in Leadership & Management and Up to Level 5 for Coaching and Mentoring, gained for excellence in design, delivery and assessment over many years.
Committed to quality in everything we do – our long standing client relationships speak for themselves
All of our staff are qualified professionals with industry experience and relevant qualifications in the areas they train.
We use employed staff 90% of the time guaranteeing consistency in approach and delivery, and a few very trusted associates for specialist topics.
We provide an outstanding educational environment for our students and support the highest-quality research, tackling some of the world's greatest challenges.
Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.
This course provides a solid foundation of self-esteem and assertiveness through practical techniques and strategies to develop confidence and communication skills.
If you have problems expressing your own opinions and feelings or struggle to say no without feeling guilty it is possible that you have difficulty asserting yourself.
This assertiveness training course will show you how to seek solutions and agreements by being authentic and expressing yourself clearly whilst also respecting and taking into consideration, other people’s views and opinions.
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