Assertiveness Skills at Work

Workshop Overview

This one-day virtual workshop is designed for those who want to feel more confident and more assertive, without having to be aggressive in the workplace and provides delegates with a personal toolkit to enable them to handle the work situations they find most challenging.

Whatever your role you will at times face situations where you feel the need to be more assertive. But the situation, or the people involved, cause you to feel more stress and emotion than you would like.

You might end up backing away, staying silent or communicating in an aggressive manner, none of which help you to ask for, and get, what you originally wanted.

Learning the tools and techniques to being assertive is useful in a wide variety of situations from engaging with clients to discussing issues with colleagues. Beyond the workplace, assertiveness is an essential skill in being able to speak up when you need to, address problems in a reasonable way, ask for what you want and to be able to say no to things you don’t want.

This workshop will:

• help you to understand the barriers to being assertive

• help you to understand the benefits of being more assertive

• allow you to explore the differences between passive, aggressive and assertive styles of behaviour and communication

• enable you to identify and use assertive behaviour in professional and personal settings

• improve your confidence to communicate effectively and assertively

• empower you to create and maintain personal and professional boundaries

• teach you how to say ‘no’ when appropriate

• provide you with a range of tools for a variety of situations that you might at work or socially

This is virtual workshop is aimed at all levels of employment or self-employment and those looking to return to work after a career break.