Assertiveness Skills

Assertiveness Skills

This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.

Learning Outcomes

As you discover how to influence people and maintain positive working relationships, even in challenging situations or conflict, you will immediately feel more comfortable and prepared to present yourself in a consistently assertive manner that will have a powerful impact.

By the end of the training course you will be able to:

• Identify what constitutes assertiveness in a work environment

• Recognise different types of behaviour, your internal beliefs and its potential impact

• Discover your instinctive assertiveness style when under pressure

• Distinguish gut from controlled reactions

• Use body language and voice assertively to get people to listen to you and respect your opinion

• Recognise potential conflict and adopt skills to manage it confidently and sensitively

• Focus your message to say “no” positively and effectively

• Adapt your style to influence a challenging situation in the workplace