This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
DurationAssertiveness Skills
This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
Learning Outcomes
As you discover how to influence people and maintain positive working relationships, even in challenging situations or conflict, you will immediately feel more comfortable and prepared to present yourself in a consistently assertive manner that will have a powerful impact.
By the end of the training course you will be able to:
Identify what constitutes assertiveness in a work environment
Recognise different types of behaviour, your internal beliefs and its potential impact
Discover your instinctive assertiveness style when under pressure
Distinguish gut from controlled reactions
Use body language and voice assertively to get people to listen to you and respect your opinion
Recognise potential conflict and adopt skills to manage it confidently and sensitively
Focus your message to say “no” positively and effectively
Adapt your style to influence a challenging situation in the workplace
At AKU Training we provide practical, engaging and practitioner-led training in Belfast, Ireland, UK and further afield. We offer a unique and varied range of training across Business & Administration, Finance & HR, Marketing and Project Management.
Often women struggle with confidence at work, and are not able to appreciate their strengths. This makes is harder for them to behave in a confident and assertive way in the workplace. A lack of confidence can be accentuated by a feeling that they are not being heard at work (or seen), and that o...
In doing so they can develop and adapt effective skills to help them manage their performance both personally and professionally in a range of different situations.
The course is founded on the key principle underlying all assertive behavior: Assertiveness is about controlling our own actions, not the actions of others. By changing our own steps in the dance of communication, we can change the interaction.
This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
This course is designed to give attendees a greater understanding of assertive behaviour and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.
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