This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
DurationAssertiveness Skills
This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
Learning Outcomes
As you discover how to influence people and maintain positive working relationships, even in challenging situations or conflict, you will immediately feel more comfortable and prepared to present yourself in a consistently assertive manner that will have a powerful impact.
By the end of the training course you will be able to:
Identify what constitutes assertiveness in a work environment
Recognise different types of behaviour, your internal beliefs and its potential impact
Discover your instinctive assertiveness style when under pressure
Distinguish gut from controlled reactions
Use body language and voice assertively to get people to listen to you and respect your opinion
Recognise potential conflict and adopt skills to manage it confidently and sensitively
Focus your message to say “no” positively and effectively
Adapt your style to influence a challenging situation in the workplace
At AKU Training we provide practical, engaging and practitioner-led training in Belfast, Ireland, UK and further afield. We offer a unique and varied range of training across Business & Administration, Finance & HR, Marketing and Project Management.
Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
Working with you to improve the quality of your service through your people. Developing Your People, Growing Your Business, Achieving Your Dreams. Let us work with you! Sandra Pollock is a Chartered Fellow and a Registered and Approved GrowthAccelerator Business Coach working with businesses and ma...
Apply practical and relevant skills to behave assertively
A dynamic and practical day to understand the core principles for effective communication, and to practise using ingredients and techniques for communicating assertively one-to-one and in groups.
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