This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
DurationAssertiveness Skills
This practical course will equip you with the skills to be assertive in a range of work situations. You will learn how to use different behaviours and techniques to deal with key stakeholders with assertion and confidence.
Learning Outcomes
As you discover how to influence people and maintain positive working relationships, even in challenging situations or conflict, you will immediately feel more comfortable and prepared to present yourself in a consistently assertive manner that will have a powerful impact.
By the end of the training course you will be able to:
Identify what constitutes assertiveness in a work environment
Recognise different types of behaviour, your internal beliefs and its potential impact
Discover your instinctive assertiveness style when under pressure
Distinguish gut from controlled reactions
Use body language and voice assertively to get people to listen to you and respect your opinion
Recognise potential conflict and adopt skills to manage it confidently and sensitively
Focus your message to say “no” positively and effectively
Adapt your style to influence a challenging situation in the workplace
At AKU Training we provide practical, engaging and practitioner-led training in Belfast, Ireland, UK and further afield. We offer a unique and varied range of training across Business & Administration, Finance & HR, Marketing and Project Management.
This highly interactive course will help delegates improve their confidence and assertiveness and present themselves more confidently at work. Delegates will identify and learn how to make small but significant changes, which together can lead to sustained benefits in their life.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
This course is suitable for all levels of seniority who want to learn the skills to become better managers and leaders. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers.
Assertiveness course is offered by Awareness Therapy
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