Assertiveness Skills

by Bespoke Training Services Claim Listing

This course is designed to give attendees a greater understanding of assertive behaviour and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.

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Bespoke Training Services Logo

img Duration

1 Day

Course Details

Assertiveness Skills

Overview

Although behaving assertively may not ensure that you get the results you want – the most polite of requests may be declined by some people – it is a fact that when you communicate your needs honestly, openly and directly you will give both yourself and the other party the opportunity to achieve the result you both desire.

This principle applies whether you are returning goods to a supplier, negotiating a deal with a customer or simply having a discussion at a meeting.

This course is designed to give attendees a greater understanding of assertive behaviour and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.

What will I learn?

By the end of the course you will be able to:

  • Have identified and explored the differences between submissive, aggressive and assertive behaviour

  • Be able to demonstrate the importance of asserting your rights without infringing those of others

  • Have practiced the use of three key assertiveness techniques

  • Have the ability to demonstrate the use of skills and techniques which will give you the best chance of achieving your needs

  • Recognise how we communicate through our body language

  • Practice making requests and saying ‘no’ without feeling guilty

  • Have produced a Personal assertiveness skills action plan for implementation into your workplace

  • Swindon Branch

    Old Station House Station Approach, Newport Street, Swindon

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