This course is designed to give attendees a greater understanding of assertive behaviour and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.
DurationAssertiveness Skills
Overview
Although behaving assertively may not ensure that you get the results you want – the most polite of requests may be declined by some people – it is a fact that when you communicate your needs honestly, openly and directly you will give both yourself and the other party the opportunity to achieve the result you both desire.
This principle applies whether you are returning goods to a supplier, negotiating a deal with a customer or simply having a discussion at a meeting.
This course is designed to give attendees a greater understanding of assertive behaviour and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.
What will I learn?
By the end of the course you will be able to:
Have identified and explored the differences between submissive, aggressive and assertive behaviour
Be able to demonstrate the importance of asserting your rights without infringing those of others
Have practiced the use of three key assertiveness techniques
Have the ability to demonstrate the use of skills and techniques which will give you the best chance of achieving your needs
Recognise how we communicate through our body language
Practice making requests and saying ‘no’ without feeling guilty
Have produced a Personal assertiveness skills action plan for implementation into your workplace
Our Ethos
Beyond
We believe in providing training that takes your team beyond learning, through an engaging approach that avoids the standard way of delivering courses. This means you can be confident we will change your employees behaviour instead of a ‘sheep dip’ approach which is often ineffective in the mid to long term.
Engage
Engagement through training is an essential requirement to make sure everything learnt is applied back in the workplace. Your team will be engaged by our custom-made courses, delivered by experts in each area to ensure we can provide the best quality to you and your business.
This means we will make sure your investment is cost-effective and provides the best value for money, you will be able to see the difference in your team.
Support
Your team will be held accountable through our follow ups and ongoing support after attending one of our training courses. At no extra cost, we provide support to individuals when they need it and make sure they have effectively applied their learnings back in the workplace. This means we provide support for long term, positive changes in your teams that will increase productivity in your business.
Personal
Many businesses adopt a standard approach to learning and development that doesn’t take into account personal needs. This includes the needs of the business as well as the needs of the individuals taking part in any training.
We make it our mission to tailor our courses to your exact needs and requirements which has a massive impact on future performance. We design training specific to your business needs, which means we maximise your return on investment for the future.
Opportunity
Training to specific needs allows us to cater for teams and individuals at different levels of performance and development. We empower your team to identify opportunities to further develop their skills which will be beneficial and invaluable to your business as well as the individual.
Needs specific training means your team will see our courses as an opportunity to truly develop, and there will be no more content that’s considered ‘boring because it’s been done before’.
Knowledge
Instead of one trainer delivering all kinds of training, we make sure subject experts deliver your courses. With an abundance of knowledge and experience in a variety of topics that are applicable in business and in the workplace, you can be confident we haven’t practiced a script from a set topic, we know what we’re talking about.
This means comprehensive content and trained professionals who are fully equipped to make sure your team and your business really get the best from us.
Often women struggle with confidence at work, and are not able to appreciate their strengths. This makes is harder for them to behave in a confident and assertive way in the workplace. A lack of confidence can be accentuated by a feeling that they are not being heard at work (or seen), and that o...
In doing so they can develop and adapt effective skills to help them manage their performance both personally and professionally in a range of different situations.
The course is founded on the key principle underlying all assertive behavior: Assertiveness is about controlling our own actions, not the actions of others. By changing our own steps in the dance of communication, we can change the interaction.
This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
AssertivenessCourse Is Offered By Northern Skills Group
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