Assertiveness Skills

by Inspire Training and Consultancy Limited Claim Listing

The workshop is designed for managers, supervisors, team leaders and team members who would benefit from further developing assertiveness skills to raise their profile and bring about results in a professional manner.

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Inspire Training and Consultancy Limited Logo

img Duration

2 Days

Course Details

Assertiveness Skills

Aims of the workshop

The workshop is designed for managers, supervisors, team leaders and team members who would benefit from further developing assertiveness skills to raise their profile and bring about results in a professional manner.

Participants will realise the importance of assertiveness in the workplace. Assertive behaviour will be described in practical terms enabling participants to apply the knowledge at work and present themselves and their ideas confidently while showing respect for others.

Learning outcomes

by the end of the workshop participants will be able to

  • Understand that assertiveness is about behaviour not personality

  • Understand why they may find certain situations difficult

  • Plan and carry through difficult situations / encounters more effectively

  • Practise techniques to deal with difficult situations such as

  • Make requests assertively ? Say 'no' effectively

  • Give and receiving criticism ? Cope with put-downs

  • Identify the different behaviours of other people and differentiate between assertive, aggressive and passive behaviours

  • Use an appropriate style when communicating with their team members, colleagues and bosses

  • Identify the blocks to self-esteem and confidence

  • Listen effectively and empathetically

  • Handle aggressive behaviour from other people

  • Be more aware of their impact on colleagues and their managers

  • Develop and increase their ability to negotiate better outcomes in normal situations

  • Give and receive constructive criticism

  • Winchester Branch

    6 Greenhill Avenue, Winchester

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