The workshop is designed for managers, supervisors, team leaders and team members who would benefit from further developing assertiveness skills to raise their profile and bring about results in a professional manner.
DurationAssertiveness Skills
Aims of the workshop
The workshop is designed for managers, supervisors, team leaders and team members who would benefit from further developing assertiveness skills to raise their profile and bring about results in a professional manner.
Participants will realise the importance of assertiveness in the workplace. Assertive behaviour will be described in practical terms enabling participants to apply the knowledge at work and present themselves and their ideas confidently while showing respect for others.
Learning outcomes
by the end of the workshop participants will be able to
Understand that assertiveness is about behaviour not personality
Understand why they may find certain situations difficult
Plan and carry through difficult situations / encounters more effectively
Practise techniques to deal with difficult situations such as
Make requests assertively ? Say 'no' effectively
Give and receiving criticism ? Cope with put-downs
Identify the different behaviours of other people and differentiate between assertive, aggressive and passive behaviours
Use an appropriate style when communicating with their team members, colleagues and bosses
Identify the blocks to self-esteem and confidence
Listen effectively and empathetically
Handle aggressive behaviour from other people
Be more aware of their impact on colleagues and their managers
Develop and increase their ability to negotiate better outcomes in normal situations
Give and receive constructive criticism
Welcome to Inspire Training and Consultancy Limited
We specialise in designing and delivering Leadership, Management, Change Management, Strategic Planning and Personal Development training courses and consultancy interventions that improve individual, team and organisational performance.
With over forty years experience of delivering highly effective, business enhancing, learning interventions our business values continue to help us ensure that we are able to thoroughly identify clients' needs and deliver the outputs and outcomes that they require.
We believe that, for training and consultancy to be effective, it needs to be fully integrated with business strategy and embedded within the management culture. Our consultants build strong relationships with our clients with the aim of maximising business potential and personal effectiveness.
We do this through the identification and utilisation of the knowledge, skills and abilities that are often latent in individuals and organisations. Our interventions are always based on business need.
In addition to our extensive experience in the UK public and private sectors we are proud of our international capacity building work in developing countries throughout Europe, Africa, The Middle East and Asia.
We are confident that the services that we offer will meet your needs and exceed your expectations. To contact us by email please use the contact us page. If you would prefer to speak to us directly either contact us on the number shown on the left or on our mobiles
Details of all of our Leadership, Management, Change Management, Strategic Planning, and Personal Development training courses and our consultancy services are included in the links at the top of the page.
A considerable focus for our recent work has been in National Statistical Institutes in developing countries. We believe that support from other countries and from funding bodies can help developing countries to enhance their economic prosperity.
To obtain this support and to demonstrate its use in a sustainable way it is vital to have accurate and coherent statistical information. Governments can only make effective economic decisions that improve the lives of their people if they receive reliable and timely information.
We focus on the development of leadership, managerial, team-working and change management capacity in statistical institutes and other government bodies to ensure that authentic, quality assured data is provided to support decision-making.
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