Assertiveness Skills

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves.

This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

Course Prerequisites

• There are no prerequisites for this course.

Course Objectives

• Stand up for their own or other people's rights in a calm and positive way

• Establish the different styles of communication and the impact they have on others

• Identify the barriers to effective communication

• Understand how beliefs and experience influence communication style

• Evaluate the effectiveness of their own communication style

• Explore and plan a strategy to improve their personal communication effectiveness

Included with this course

• Lunch and refreshments when training is delivered at our training venues

• Comprehensive course materials and exercises

• Assertiveness Skills Course Content

What is Assertiveness?

Understanding communication

• Barriers to effective communication

• Ways to improve communication

• How effective a communicator are you? Communication assessment

• Communication styles and their implications

• Feedback – johari window

How to help build, boost and develop self-confidence and assertiveness

• Methods and Techniques

Rights and Responsibilities in assertiveness

Beliefs

• Unassertive beliefs

• Aggressive beliefs

• Personal reflection

Types of Assertion

• Basic

• Empathic

• Escalating

• I - language

Behaviours associated with assertive, passive and aggressive communication styles

• Non-verbal behaviour

• Verbal behaviour

Personal Action Plan